Field Service Supervisor

Carolina Cat; Charlotte (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

Carolina Cat is seeking a Service Supervisor for our local branch. The role oversees the service department's day-to-day operations, staffing, safety, and customer commitments, ensuring profitability and reliable equipment support.

You will manage WIP, support branch goals, conduct performance reviews, and coordinate repairs with the construction shop. Strong communication and financial acumen are required.

Qualifications

• Minimum of a High School Diploma with approximately 10 years of heavy equipment experience and at least 3 years in management/supervisor roles.
• Must have previous management/supervisor experience.
• Excellent written and verbal communication skills; able to interact with employees and managers at all levels.

Responsibilities

• Manage day‑to‑day performance of shop employees.
• Manage WIP on daily basis to meet department goals.
• Create safe, positive work environment for employees.
• Accountability for department’s financial performance and statements.
• Assist Branch Manager in creating goals and performance standards for department.
• Perform mid‑year and annual performance evaluation reviews for shop employees.
• Maintain customer contacts for Service Department.
• Establish customer requirements to provide best service possible.
• Communicate all requirements and options to customer (including quotations, labor and parts pricing).
• Ensure customers invoice is clear and precise and is “as expected” in relation to pricing.
• Communicate and schedule repairs for Construction Main Shop.
• Manage daily workflow.
• Enforce safety practices within the service department.
• Set clear job expectations and communicate quote requirements to Lead Man and technicians.
• Promote professional appearance of service dept. employees and service trucks.
• Monitor and manage work in process to meet or better department benchmarks.
• Manage daily processes to ensure procedures are followed correctly.
• Training – Assess technician abilities to determine future training needs for each technician.

Skills

Leadership

Communication

Financial acumen

DBS systems

Microsoft Word

Microsoft Excel

Education

High School Diploma with 10 years heavy equipment experience (3 years in management)

Tools

DBS systems

Microsoft Word

Microsoft Excel

Job description

As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we’ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last.

We’re looking for hard‑working, team‑oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential.

Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.

Summary

The Service Supervisor is responsible for the performance of the local branch service department - including operations, revenues, expenses, profitability, assets, budgeting and financial management.

Essential Functions

• Manage day‑to‑day performance of shop employees.
• Manage WIP on daily basis to meet department goals.
• Create safe, positive work environment for employees.
• Accountability for department’s financial performance and statements.
• Assist Branch Manager in creating goals and performance standards for department.
• Perform mid‑year and annual performance evaluation reviews for shop employees.
• Maintain customer contacts for Service Department.
• Establish customer requirements to provide best service possible.
• Communicate all requirements and options to customer (including quotations, labor and parts pricing).
• Ensure customers invoice is clear and precise and is “as expected” in relation to pricing.
• Communicate and schedule repairs for Construction Main Shop.
• Manage daily workflow.
• Enforce safety practices within the service department.
• Set clear job expectations and communicate quote requirements to Lead Man and technicians.
• Promote professional appearance of service dept. employees and service trucks.
• Monitor and manage work in process to meet or better department benchmarks.
• Manage daily processes to ensure procedures are followed correctly.
• Training – Assess technician abilities to determine future training needs for each technician.

Shift Responsibilities

• Monday – Friday 7:00am -5:00pm
• After hours emergency calls for service repairs as needed.

Other duties as assigned.

Supervisory Responsibilities

This job has supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• Minimum of a High School Diploma with approximately 10 years of heavy equipment experience with at least 3 years of management/supervisor experience.
• Must have previous management/supervisor experience.
• Must have excellent written and verbal communication skills; be able to interact with employees and managers at all levels.
• Must be self‑directed, personable, service oriented individual with technical aptitudes.
• Must be able to understand and manage financial statements to achieve performance goals.

Computer Skills

Highly preferred to be proficient with DBS systems as well as Microsoft Word and Excel programs.

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.