Service Shop Supervisor - Lead, Mentor & Fast Repairs

Louisiana Cat; Reserve (NM); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K with Match

Paid Holidays

Paid Vacation

Tool Loan Program

Safety Gear Allowance

Employee Discounts

Life Insurance

Job summary

Louisiana Cat in Reserve, LA is seeking a Service Shop Supervisor to coordinate service department activities and drive accountability among technicians. You will lead the shop to deliver prompt service, organize daily work, and foster a culture of safety and quality while supporting customers and other departments.

The role requires strong leadership, 3+ years of management experience, and knowledge of Caterpillar equipment.

Qualifications

• 3+ years of management experience.
• 5+ years of experience as an automotive or equipment Shop Technician.
• Strong communication and interpersonal skills.
• Valid Driver's License with clean driving record.
• Knowledge or experience with Caterpillar equipment or product lines preferred.

Responsibilities

• Lead the execution of work throughout the service shop with a sense of urgency.
• Communicate with internal and external customers in a manner that promotes a positive relationship.
• Organize, prioritize, schedule, and assign work in the department to optimize productivity daily.
• At the beginning of each job, go over the specifics of the job with the technicians, pointing out safety, quality, and time requirements.
• Sign off on all JSA’s in the service shop.
• Monitor department work in progress to ensure on-time completion and quality.
• Keep current on service, repair, and modification procedures for all brands and models.
• Perform service and repair activities as needed to ensure department productivity.
• Assist the service manager in customer relations issues as needed.
• Provide on-the-job technical training to department technicians and recommend formal training.
• Oversee inventory and maintenance of department tools, equipment, and supplies.

Skills

Management experience

Communication skills

Driver's license

Education

High School Diploma

Tools

MS Office (Word/Excel/Outlook)

Job description

Louisiana Cat in Reserve, LA is seeking a Service Shop Supervisor to coordinate service department activities and drive accountability among technicians. You will lead the shop to deliver prompt service, organize daily work, and foster a culture of safety and quality while supporting customers and other departments.

The role requires strong leadership, 3+ years of management experience, and knowledge of Caterpillar equipment.