Service Supervisor

Elite Fire Safety LLC; Novi (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary based on quals

Paid time off and holidays

401(k) matching

Short/long-term disability

Medical, dental, and vision plans

Life insurance

Career development opportunities

Tuition reimbursement

Job summary

Sciens Building Solutions seeks a Service Supervisor responsible for interacting with existing and potential customers to ensure satisfaction and a positive reputation. The role oversees scheduling of preventive maintenance, testing, and emergency calls, and collaborates with the Service Manager to achieve departmental goals.

You will mentor team members, manage on-call and subcontractor schedules, and ensure timely, accurate billings while meeting all contractual obligations.

Qualifications

• Customer service experience in fire and life safety is preferred.
• Strong organizational and multitasking abilities are essential.
• Proven ability to train and mentor team members.

Responsibilities

• Provide mentoring and training of assigned team members.
• Manage on-call, vacation, and subcontractor schedules.
• Oversee daily service team activities to meet standards of excellence.
• Coordinate with finance to ensure accurate and timely billings.
• Ensure compliance with service contracts, emergency calls, and monitoring agreements.
• Provide feedback to Service Manager to set department goals.
• Review monitoring reports daily to flag issues and implement preventative actions.
• Assist with remote programming events such as code changes and updates.

Skills

Customer service

Organizational skills

Multitasking

Calm under pressure

Communication

Mentoring

Education

High school diploma or equivalent

Job description

Sciens Building Solutions seeks a Service Supervisor responsible for interacting with existing and potential customers to ensure customer satisfaction and a positive company reputation. The Service Supervisor will oversee scheduling of preventative maintenance, testing, and emergency calls. This person will work closely with the Service Supervisor and/or Service Manager to review and achieve departmental goals.

WHAT YOU’LL BE DOING (and doing well!)

• Provide mentoring and training of assigned team members
• participate in the review process of team members and provide feedback on training needs for the service department.
• Track and/or quote deficiencies.
• Manage on-call schedule, vacation schedule, and subcontractor schedule.
• Oversee the day-to-day activities of the service team to ensure all tasks are completed in a timely manner and meet the Company’s standards of excellence.
• Coordinate closely with finance department to ensure billings are accurate and timely for customers.
• Ensure the Company meets its contractual obligations for all service contracts, emergency calls, service requests and monitoring agreements.
• Coordinate any corrective action with the Service Team Supervisor/Service Manager.
• Provide feedback to the Service Manager in establishing goals for department personnel.
• Ensure that monitoring reports are reviewed daily for trouble signals to ensure preventative measures are being taken to provide excellent customer service.
• Assist with remote programming events such as code changes and point/zone updates.

WHAT WE LIKE ABOUT YOU

• High school diploma or equivalent.
• Five or more years of experience in customer service or related field in the fire and life safety industry.
• Strong organizational skills.
• Ability to multi-task.
• Remain calm under pressure.
• Ability to encourage and motivate people with positive attitude.
• Proven track record of excellent customer service.

WHAT WE’RE BRINGING TO THE TABLE

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• 401(k) matching.
• Short term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Professional career development opportunities.
• Tuition reimbursement program.

Thank you for considering a career with Sciens Building Solutions! We’re excited about your interest in joining our team and look forward to learning more about you. “Sciens” is Latin for “knowledgeable and skilled.” We take that definition to heart by using our collective experience to do meaningful work in the world—protect people and property through sophisticated life safety, security, communication and electrical systems.