Service Supervisor

Sciens Building Solutions; Novi (MI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

PTO and holidays

401(k) matching

Disability insurance

Medical, dental, and vision plans

Life insurance

Career development opportunities

Tuition reimbursement program

Job summary

Sciens Building Solutions seeks a Service Supervisor in Novi, MI to oversee client interactions and the service team, ensuring timely maintenance, testing, and emergency response.

Role involves mentoring staff, scheduling, coordinating with finance, and upholding contractual obligations while delivering top-tier customer service.

Qualifications

• High school diploma or equivalent.
• 5+ years of experience in customer service or related field in the fire and life safety industry.
• Strong organizational skills.
• Ability to multi-task.
• Remain calm under pressure.
• Proven track record of excellent customer service.
• Ability to encourage and motivate people with a positive attitude.

Responsibilities

• Mentor and train assigned team members and participate in reviews.
• Track and/or quote deficiencies.
• Manage on-call, vacation, and subcontractor schedules.
• Oversee day-to-day service team activities to meet standards.
• Coordinate with finance to ensure accurate and timely billings.
• Ensure compliance with contractual obligations for service contracts and monitoring agreements.
• Coordinate corrective actions with Service Team Supervisor/Service Manager.
• Review monitoring reports daily to identify trouble signals and take preventative action.
• Assist with remote programming events such as code changes and point/zone updates.

Skills

Customer service

Mentoring

Leadership

Multi-tasking

Calm under pressure

Organizational skills

Positive attitude

Education

High school diploma or equivalent

Job description

## Service SupervisorApply: Novi, MI: Posted Today: R-101223Sciens Building Solutions seeks a Service Supervisor responsible for interacting with existing and potential customers to ensure customer satisfaction and a positive company reputation. The Service Supervisor will oversee scheduling of preventative maintenance, testing, and emergency calls. This person will work closely with the Service Supervisor and/or Service Manager to review and achieve departmental goals.**WHAT YOU’LL BE DOING (and doing well!)*** Provide mentoring and training of assigned team members; participate in the review process of team members and provide feedback on training needs for the service department.* Track and/or quote deficiencies.* Manage on-call schedule, vacation schedule, and subcontractor schedule.* Oversee the day-to-day activities of the service team to ensure all tasks are completed in a timely manner and meet the Company’s standards of excellence.* Coordinate closely with finance department to ensure billings are accurate and timely for customers.* Ensure the Company meets its contractual obligations for all service contracts, emergency calls, service requests and monitoring agreements.* Coordinate any corrective action with the Service Team Supervisor/Service Manager.* Provide feedback to the Service Manager in establishing goals for department personnel.* Ensure that monitoring reports are reviewed daily for trouble signals to ensure preventative measures are being taken to provide excellent customer service.* Assist with remote programming events such as code changes and point/zone updates.**WHAT WE LIKE ABOUT YOU*** High school diploma or equivalent.* Five or more years of experience in customer service or related field in the fire and life safety industry.* Strong organizational skills.* Ability to multi-task.* Remain calm under pressure.* Ability to encourage and motivate people with positive attitude.* Proven track record of excellent customer service.**WHAT WE’RE BRINGING TO THE TABLE*** Competitive salary based on qualifications.* Paid time off plan and holidays.* 401(k) matching.* Short term and long-term disability.* Medical, dental, and vision plans with options.* Life insurance.* Professional career development opportunities.* Tuition reimbursement program.