Service Supervisor (Field)

Dobbs Equipment; Braselton (GA); Sur place; USD 22 000 - 33 000; Plein temps

Résumé du poste

Dobbs Equipment in Braselton, GA is seeking a full-time BRASELTON SERVICE employee to support the Service Department with customer service needs, open and close work orders, and participate in pre-delivery, repair and reconditioning of equipment. You will help with shop and field service tasks and assist in coordinating deliveries and service calls.

Ideal candidates will have strong communication, organization, and basic computer skills, plus a valid driver’s license.

Qualifications

• High school diploma or equivalent; related heavy equipment experience preferred.
• Familiarity with industrial equipment and service procedures.
• Strong organization and communication skills required.

Responsabilités

• Assist service department with customer service needs and scheduling.
• Open and close work orders; document job details.
• Assist in shop duties and field service coordination.
• Assist in appraisal and quotes for repair work.
• Coordinate parts and labor requirements with service manager.
• Support warranty processing and procedural improvements.

Connaissances

Customer service

Strong communication

Organization

Problem solving

Basic computer skills

Formation

High school diploma or equivalent

1-year post high school in heavy equipment or 2 years mechanical experience

2-year degree in industrial equipment preferred

Outils

Forklift Certification

Basic diagnostic tools

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

BRASELTON SERVICE Full Time Braselton, GA, US

2 days ago Requisition ID: 2812

Summary of Primary Functions:

This position is responsible for assisting the Service Department with customer service needs, opening, and closing of work orders, activities in pre-delivery of new equipment, repair and reconditioning of the new and used trade-in equipment, daily operations of shop functions, field service function and delivery or vehicle functions.

Essential Functions and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. (Other duties may be assigned)

• Handles phone calls, advises customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machine.
• Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor.
• Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
• Assists in processing warranty claims.
• Assists in establishing or adjusting work procedures to meet schedules and deadlines.
• Assists in opening and closing of work orders to ensure timely closing to meet company goals.
• Supervises all field activities when the Service Manager is away from Branch.

Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Valid Drivers License

Education, Skill, and/or Experience Requirements:

• High school diploma or equivalent with one-year post high school education in heavy equipment or two years mechanical experience as a service technician.
• A 2-year degree and familiarity with industrial equipment, such as construction or forestry equipment is preferred.
• Organization and communication skills must be highly developed.
• Computer skills need to be broad based.

Language Skills:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra, statistics, and geometry.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations:

• This person must possess a valid driver’s license and Forklift Certification.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. The noise level in the work environment is usually quiet.

We’re an Equal Employment Opportunity and ... Employer

Dobbs Equipment is an Equal Employment Opportunity (EEO) and ...

We are committed to providing an environment free of discrimination, harassment and retaliation both for our employees and applicants. We make all employment related decisions on the basis of an individual’s qualifications and job performance. We recruit, hire, promote, train, transfer, and make compensation decisions without regard to race, religion, color, creed, national origin, ancestry or citizenship status, sex, sexual orientation, gender, genetic information, marital status, pregnancy status, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

Notice to Applicants:

We participate in E-Verify in the United States.

Drug Free and Alcohol-Free Workplace Notice.

Dobbs Equipment is an Equal Opportunity and At-Will Employer.