Service Supervisor - Field Service Manager

Eastern Lift Truck Co., Inc; Williamsport (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the material handling sector is seeking a Field Service Manager for their Williamsport location. The role involves guiding technicians, providing technical support, and collaborating with customers. The company offers competitive compensation, growth opportunities, and a family-oriented atmosphere.

Benefits

Company vehicle with fuel card

Medical, dental, vision, and prescription plans

401(k) plan with partial company match

Paid vacation, sick days, holidays

Short- & long-term disability insurance

Basic and supplemental life insurance policies

Qualifications

• Experience in overseeing training and development of technicians.

Responsibilities

• Guide, coach, and mentor road technicians on service work.
• Provide technical support and resolve issues faced by technicians.
• Collaborate with customers, technicians, and staff to find solutions.

Skills

Customer service focus

Mechanical knowledge

Problem-solving skills

Attention to detail

Technical knowledge

Job description

Eastern Lift Truck Co. Field Service Manager

We are currently seeking a Field Service Manager to support our Williamsport location and surrounding areas. We offer excellent growth opportunities, competitive compensation, and benefits for individuals seeking a career with a reputable company that maintains a family-oriented atmosphere.

Main Duties:

1. Guide, coach, and mentor road technicians on service work.
2. Provide technical support and resolve issues faced by technicians.
3. Collaborate with customers, technicians, and staff to find solutions.
4. Travel to customer locations as needed.

Requirements:

• Customer service focus.
• Mechanical and technical knowledge of lift trucks and other material handling equipment.
• Ability to multi-task and work in a fast-paced environment.
• Demonstrated mechanical expertise.
• Attention to detail is essential.
• Problem-solving skills and ability to think 'outside the box.'
• Proficiency in computer skills.
• Experience in overseeing training and development of technicians.

Benefits:

• Company vehicle with fuel card, company cell phone.
• Medical, dental, vision, and prescription plans.
• 401(k) plan with partial company match.
• Paid vacation, sick days, holidays.
• Short- & long-term disability insurance.
• Basic and supplemental life insurance policies.

About Eastern Lift Truck Co.:

Eastern Lift Truck Co., a family-owned business celebrating over 50 years, provides sales, parts, rentals, and service in the Lift Truck, Material Handling, and Allied product sectors. We value our employees as the 'heart and soul' of our company.

Learn more at: www.easternlifttruck.com