Service Supervisor - Field Service Manager

Eastern Lift Truck Co.; Williamsport (MD); On-site; USD 70,000 - 90,000; Full time

Job summary

A family-owned company in Williamsport seeks a Field Service Manager to lead and support technicians in service work. The role involves mentoring, providing technical support, and collaborating with customers. Competitive compensation and benefits are offered.

Benefits

Company Vehicle with Fuel Card

Company Cell Phone

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Partial Company Match

Paid Vacation and Sick Days

Short- and Long-term Disability

Life Insurance

Qualifications

• Experience in training and developing technicians.
• Proficiency in computer use.

Responsibilities

• Guide, coach, and mentor road technicians on service work.
• Provide technical support and resolve issues for technicians.
• Collaborate with customers, technicians, and staff to find solutions.

Skills

Customer Service

Mechanical Knowledge

Problem-Solving

Attention to Detail

Multi-tasking

Job description

Service Supervisor - Field Service Manager

Williamsport, MD 21795, USA

Job Description

Posted Tuesday, May 13, 2025 at 4:00 AM

Eastern Lift Truck Co. is seeking a Field Service Manager to support our Williamsport location and surrounding areas. We offer excellent growth opportunities, competitive compensation, and benefits for individuals interested in building a career with a company that maintains a family-oriented atmosphere.

Main Duties

1. Guide, coach, and mentor road technicians on service work.
2. Provide technical support and resolve issues for technicians.
3. Collaborate with customers, technicians, and staff to find solutions.
4. Travel to customer locations as needed.

Requirements

• Strong customer service focus.
• Mechanical and technical knowledge of lift trucks and material handling equipment.
• Ability to multi-task in a fast-paced environment.
• Demonstrated mechanical expertise and attention to detail.
• Creative problem-solving skills.
• Proficiency in computer use.
• Experience in training and developing technicians.

Benefits

Company vehicle with fuel card, company cell phone, medical, dental, vision, and prescription plans. 401(k) with partial company match, paid vacation and sick days, holidays, short- and long-term disability, and life insurance policies.

About Eastern Lift Truck Co.

Eastern Lift Truck Co. is a family-owned business celebrating over 50 years. We provide sales, parts, rentals, and service in the lift truck, material handling, and allied product sectors. We believe our employees are the heart of the company.

“Eastern Lift Truck Co. is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.”