Service Supervisor - Diesel & Heavy Equipment

fabickcatcareers; Missouri; On-site; USD 70,000 - 95,000; Full time

Job summary

Fabick Cat in Missouri seeks a Service Supervisor to oversee the daily operation of service repairs performed on internal and external equipment, ensuring safety and quality standards are met across the shop and field. You will lead a team, coordinate schedules, and drive timely, accurate service outcomes.

This role requires hands-on diesel or heavy equipment knowledge, strong communication skills, and the ability to manage parts, hours, and invoicing while maintaining customer satisfaction and

Qualifications

• 2 year technical degree with emphasis on diesel engine or earthmoving repair.
• 3-7 years of heavy duty or diesel engine service experience, with 5+ years in supervision.
• Excellent written and oral communication skills.
• Proficiency in Microsoft Word, Excel and other business software.

Responsibilities

• Reviews customer requests for service to determine cause, type of malfunction, and location.
• Plans staff hours, personnel, parts and equipment for service calls.
• Prepares schedules for service personnel and assigns routes based on expertise.
• Arranges transportation for machines to or from customer locations for repairs.
• Reviews hours, parts used, and work performed for each service call.
• Monitors safety, investigates incidents, and documents findings.
• Maintains operational records and communicates repair status to customers.
• Prepares and presents service repair estimates.
• All other duties as assigned.

Skills

Communication skills

Education

2 year Technical Degree in Diesel or Earthmoving Repair

Tools

Microsoft Word

Microsoft Excel

Job description

Fabick Cat in Missouri seeks a Service Supervisor to oversee the daily operation of service repairs performed on internal and external equipment, ensuring safety and quality standards are met across the shop and field. You will lead a team, coordinate schedules, and drive timely, accurate service outcomes.

This role requires hands-on diesel or heavy equipment knowledge, strong communication skills, and the ability to manage parts, hours, and invoicing while maintaining customer satisfaction and