Service Operations Supervisor — Heavy Equipment & Diesel

Fabick Cat; Fenton (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Fabick Cat is seeking a Service Supervisor to oversee daily service repairs on internal and external equipment, ensuring timely fix and quality workmanship.

You will plan staffing, coordinate transport, and manage invoicing while guiding technicians and maintaining safety standards across service calls.

Join a long-standing Caterpillar dealer headquartered in Missouri, with a commitment to customer service and a comprehensive benefits package.

Qualifications

• 2 year Technical Degree with emphasis on Diesel Engine or Earthmoving Repair is required.
• 3-7 years of heavy duty or diesel engine service experience.
• 5+ years in supervision, preferably supervising technicians.
• Excellent written and oral communication skills.
• Proficiency in Microsoft Word, Excel, and other business software applications.

Responsibilities

• Reviews customer request for service to ascertain cause for service request, type of malfunction and customer address.
• Determines staff hours, number of personnel, parts, and equipment required for service call, utilizing knowledge of product, typical malfunctions, and service procedures and practices.
• Prepares schedules for service personnel, assigns personnel to routes or to specific repair and maintenance working according to workers knowledge, experience, and repair capabilities on specific types of products.
• Arranges for transportation of machines and equipment to customer’s location for repairs or from customer’s location to shop for repairs that cannot be performed on premises. Finalizes Invoicing.
• Review of work hours and parts utilized and work performed for each service call. Requisition replacement parts and supplies.
• Counsel employees about work-related issues and assist employees to correct job-skill deficiencies. Monitor employees’ work levels and review work performance.
• Patrol and monitor work areas and examine tools and equipment in order to detect unsafe conditions or violations of procedures or safety rules. Investigate accidents and injuries, prepare reports of findings.
• Compile operational and personnel records, such as time and productions records, inventory data, repair and maintenance statistics, and test results.
• Communicate with customer regarding repair status and possible charges to be made on the machine during the repair process. Prepare and present service repair estimates.
• All other duties as assigned.

Skills

Excellent written and oral comms

Education

2 year Technical Degree (Diesel/Earthmoving)

Tools

Microsoft Word

Excel

Job description

Fabick Cat is seeking a Service Supervisor to oversee daily service repairs on internal and external equipment, ensuring timely fix and quality workmanship.

You will plan staffing, coordinate transport, and manage invoicing while guiding technicians and maintaining safety standards across service calls.

Join a long-standing Caterpillar dealer headquartered in Missouri, with a commitment to customer service and a comprehensive benefits package.