Service Supervisor - Field

Fabick Cat; Fenton (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Fabick Cat is seeking a Service Supervisor to oversee daily service repairs on internal and external equipment, ensuring timely fix and quality workmanship.

You will plan staffing, coordinate transport, and manage invoicing while guiding technicians and maintaining safety standards across service calls.

Join a long-standing Caterpillar dealer headquartered in Missouri, with a commitment to customer service and a comprehensive benefits package.

Qualifications

• 2 year Technical Degree with emphasis on Diesel Engine or Earthmoving Repair is required.
• 3-7 years of heavy duty or diesel engine service experience.
• 5+ years in supervision, preferably supervising technicians.
• Excellent written and oral communication skills.
• Proficiency in Microsoft Word, Excel, and other business software applications.

Responsibilities

• Reviews customer request for service to ascertain cause for service request, type of malfunction and customer address.
• Determines staff hours, number of personnel, parts, and equipment required for service call, utilizing knowledge of product, typical malfunctions, and service procedures and practices.
• Prepares schedules for service personnel, assigns personnel to routes or to specific repair and maintenance working according to workers knowledge, experience, and repair capabilities on specific types of products.
• Arranges for transportation of machines and equipment to customer’s location for repairs or from customer’s location to shop for repairs that cannot be performed on premises. Finalizes Invoicing.
• Review of work hours and parts utilized and work performed for each service call. Requisition replacement parts and supplies.
• Counsel employees about work-related issues and assist employees to correct job-skill deficiencies. Monitor employees’ work levels and review work performance.
• Patrol and monitor work areas and examine tools and equipment in order to detect unsafe conditions or violations of procedures or safety rules. Investigate accidents and injuries, prepare reports of findings.
• Compile operational and personnel records, such as time and productions records, inventory data, repair and maintenance statistics, and test results.
• Communicate with customer regarding repair status and possible charges to be made on the machine during the repair process. Prepare and present service repair estimates.
• All other duties as assigned.

Skills

Excellent written and oral comms

Education

2 year Technical Degree (Diesel/Earthmoving)

Tools

Microsoft Word

Excel

Job description

Company Overview

Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit www.fabickcat.com

Job Description

Company Overview

Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit www.fabickcat.com

Why Work For Us!

At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package.

Job Summary

The Service Supervisor is responsible for the daily operation of service repairs performed on internal and external equipment.

Responsibilities

• Reviews customer request for service to ascertain cause for service request, type of malfunction and customer address.
• Determines staff hours, number of personnel, parts, and equipment required for service call, utilizing knowledge of product, typical malfunctions, and service procedures and practices.
• Prepares schedules for service personnel, assigns personnel to routes or to specific repair and maintenance working according to workers knowledge, experience, and repair capabilities on specific types of products.
• Arranges for transportation of machines and equipment to customer’s location for repairs or from customer’s location to shop for repairs that cannot be performed on premises. Finalizes Invoicing.
• Review of work hours and parts utilized and work performed for each service call. Requisition replacement parts and supplies.
• Counsel employees about work-related issues and assist employees to correct job-skill deficiencies. Monitor employees’ work levels and review work performance.
• Patrol and monitor work areas and examine tools and equipment in order to detect unsafe conditions or violations of procedures or safety rules. Investigate accidents and injuries, prepare reports of findings.
• Compile operational and personnel records, such as time and productions records, inventory data, repair and maintenance statistics, and test results.
• Communicate with customer regarding repair status and possible charges to be made on the machine during the repair process. Prepare and present service repair estimates.
• All other duties as assigned.

Requirements

Qualifications

• 2 year Technical Degree with emphasis on Diesel Engine or Earthmoving Repair is required
• 3-7 years of heavy duty or diesel engine service experience
• 5 plus years in supervision, preferably supervising technicians
• Excellent written and oral communication skills
• Proficiency in Microsoft Word, Excel, and other business software applications

Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.