Service Operations Supervisor — Lead Technician Team

Fabick Cat; Madison (WI); On-site; USD 85,000 - 110,000; Full time

Job summary

Fabick Cat is seeking a service leadership professional to oversee service operations, scheduling, and customer service for servicing and maintaining equipment in Wisconsin. This role focuses on coordinating teams, dispatching work, and ensuring timely, high‑quality service.

Responsibilities include staffing, safety compliance, and maintaining detailed records of work performed. Strong communication and supervisory experience are required; a bachelor’s degree is preferred but not required.

Qualifications

• Excellent written and oral communication skills required.
• Proficiency in Microsoft Word, Excel and other business software applications.

Responsibilities

• Reviews service requests and determines cause and required actions.
• Prepares schedules for service personnel and assigns routes.

Skills

Communication skills

Microsoft Word

Microsoft Excel

Confidentiality

Education

Bachelor's degree in Business Management or related field

Tools

Office software

Job description

Fabick Cat is seeking a service leadership professional to oversee service operations, scheduling, and customer service for servicing and maintaining equipment in Wisconsin. This role focuses on coordinating teams, dispatching work, and ensuring timely, high‑quality service.

Responsibilities include staffing, safety compliance, and maintaining detailed records of work performed. Strong communication and supervisory experience are required; a bachelor’s degree is preferred but not required.