Service Supervisor

Chadwick-BaRoss; Westbrook (ME); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

Life Insurance: Short-Term and Basic

Paid time off

Retirement Savings with company match

10 paid holidays per year

Wellness programs

Diversity & Inclusion

Job summary

Chadwick-BaRoss, Inc. is seeking a Service Supervisor to oversee the scheduling and supervision of shop and field service technicians.

The role includes coordinating repairs, preventive maintenance, and warranty work while upholding company policies and delivering exceptional customer service. The position requires strong communication skills, a valid driver's license (CDL preferred), and solid knowledge of construction and forestry equipment.

Qualifications

• Strong communication with employees and customers.
• Valid driver’s license; CDL preferred.
• Knowledge of construction/forestry equipment and their operation.
• Good diagnostic skills to troubleshoot issues.
• Excellent customer service and problem-solving skills.
• Familiarity with MS Office; mobile devices.
• Ability to follow SOPs and safety standards.

Responsibilities

• Schedule and communicate work to shop and field techs and customers.
• Create work orders for shop and field tasks.
• Be available for after-hours support as needed.
• Direct quality inspections after repairs are completed.
• Follow SOPs for consistency and efficiency.
• Ensure compliance with industry regulations and company policies.

Skills

Communication skills

Driver's license

CDL preferred

Equipment knowledge

Diagnostics

Customer service

MS Office

Tools

MS Office

Smartphone & tablets

Job description

Service Supervisor

The Service Supervisor is responsible for the supervision and scheduling of the shop and field service technicians and repair of the equipment. This role also oversees new and used equipment preparation and warranty, rental and lease maintenance and repairs. The Service supervisor works to enforce Company policies and procedure while encouraging high employee morale and technical support and providing customers with exceptional customer service.

Benefits

• Generous Medical, Dental & Vision Benefits
• Employer-provided Short-Term and Basic Life Insurance.
• 3 Weeks Paid Time Off
• Retirement Savings Program with Company Match
• 10 Paid Holidays Per Year
• Wellness Programs
• The Opportunity to join a continuously growing organization that includes diversity and inclusion

Job Responsibilities

• Communicate and schedule work to be performed with shop and field technicians and customers
• Create the work orders necessary to perform the work required in the shop and in the field
• Be available for after-hours support for technicians and/or customers as needed
• Direct quality inspections once repairs are complete
• Follows all applicable standard operating procedures (SOPs) for consistency and efficiency
• Ensure compliance with industry regulations, company policies and safety standards
• Lead, mentor and motivate teams to maximize productivity and performance
• Effectively communicate the Company goals, values, and expectations to team members
• Identify challenges and proactively implement solutions to address issues and improve processes
• Optimize resource allocation, including budget, personnel, and equipment to ensure efficiency and effectiveness
• Performing other duties as assigned by the Company

Qualifications

• Good communication skills to interact with employees and customers.
• A Valid driver’s license, CDL preferred
• Knowledge of equipment operations and mechanical functions, especially in construction and forestry equipment
• Strong diagnostic skills
• Excellent customer service skills
• Intermediate knowledge if MS Office Suite, smartphone, and tablets.

Chadwick-BaRoss, Inc. is an Equal Opportunity Employer and welcomes all qualified individuals to apply regardless of race, gender, gender identification, sex, sexual orientation, disability, national origin, armed-services status, age, or any other classification protected by local, state, or federal law. Accommodations are available on request for candidates taking part in all aspects of the selection process.