Parts Supervisor

Chadwick-BaRoss, Inc.; Westbrook (ME); On-site; USD 60,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Health Savings Account

Short term disability

401(k) Match

Paid vacation

Employee Assistance Program

Tuition Reimbursement

Job summary

Chadwick-BaRoss, Inc. is seeking a Parts Supervisor to oversee the Parts Department operations in Westbrook, Maine. The role focuses on delivering exceptional customer service while managing inventory and leading the parts team.

The ideal candidate should have at least 3 years in the heavy equipment industry and possess strong leadership and problem-solving skills. Benefits include health insurance, 401(k) match, and paid vacation.

Qualifications

• Minimum of 3 years of experience in the heavy equipment or related industry.
• Leadership and team management skills are essential.
• Strong diagnostic and technical skills in construction and forestry equipment.

Responsibilities

• Oversee parts department operations; ensure customer service excellence.
• Manage inventory, pricing, and stock orders to maximize profitability.
• Lead and mentor team members to enhance productivity.

Skills

Leadership and team management skills

Strong analytical and problem-solving skills

Excellent customer service and interpersonal skills

Detail-oriented and organized

Education

Associate's Degree or equivalent work experience

Tools

Microsoft Office

Job description

Role

Parts Supervisor

Job Summary

The Parts Supervisor plays a vital role in overseeing all aspects of the Parts Department operations, providing leadership to the parts counter and warehouse staff. The primary goal is to deliver exceptional customer service, ensuring maximum equipment uptime for our customers while fostering high employee morale and adhering to company policies and procedures.

Compensation

Starting at $30.00 per hour, based on experience.

Benefits

• Health Insurance (includes teledoc, virtual health, FSA, HSA and other benefits)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Short term disability
• 401(k) Match
• Paid vacation
• Employee Assistance Program
• Employee Engagement Events
• Awards and Recognition
• Tuition Reimbursement
• Service Awards
• Employee Perks & Discounts

Job Responsibilities

• Maintain a balanced inventory aligned with service, sales, and retail customer needs.
• Establish pricing parameters to ensure profitability and customer loyalty.
• Monitor and adjust inventory levels to minimize obsolescence.
• Process returned parts for maximum credit.
• Review and place weekly stock orders and special orders.
• Collaborate with Product Support Representatives to drive new business opportunities.
• Resolve customer service issues efficiently to ensure high satisfaction levels.
• Support the Service Department with required parts and assistance.
• Complete paperwork accurately and on time.
• Ensure adherence to industry regulations, company policies, and safety standards.
• Lead, mentor, and motivate team members to maximize productivity and performance.
• Communicate company goals, values, and expectations effectively.
• Address and resolve team conflicts in collaboration with Human Resources and the Branch Manager.
• Provide technical assistance to employees and customers related to parts.
• Participate in annual physical inventory and implement manufacturer training programs.
• Perform additional duties as assigned.

Qualifications

• Minimum of 3 years of experience in the heavy equipment or related industry.
• Associate’s Degree (preferred) or equivalent work experience.
• Valid driver’s license.
• Leadership and team management skills.
• Basic to intermediate Microsoft Office proficiency.
• Strong analytical and problem‑solving skills.
• Excellent customer service and interpersonal skills.
• Ability to prioritize and manage workload effectively.
• Working knowledge of equipment operations and mechanical functions, especially in construction and forestry equipment.
• Strong diagnostic and technical skills.
• Detail‑oriented and organized.
• Ability to work independently and collaboratively.

Equal Opportunity Employer

Chadwick‑BaRoss, Inc and Thompsonrolec Enterprises are an Equal Opportunity Employer and welcome all qualified individuals to apply regardless of race, gender, gender identification, sex, sexual orientation, disability, national origin, armed‑services status, age, or any other classification protected by local, state, or federal law.

Accommodations

Accommodations are available on request for candidates taking part in all aspects of the selection process.