Service Supervisor

Chadwick-BaRoss, Inc.; Westbrook (ME); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Generous Medical, Dental & Vision

Employer-provided Short-Term and Basic

3 Weeks Paid Time Off

Retirement Savings Program with 401(k)

10 Paid Holidays Per Year

Wellness Programs

Diversity and inclusion

Job summary

Chadwick-BaRoss, Inc. in Westbrook, ME is seeking a Service Supervisor to supervise shop and field service technicians, manage scheduling and repair operations, and oversee warranty, rental and maintenance activities.

This role enforces company policies while maintaining high morale and delivering exceptional customer service. The Service Supervisor will lead work orders, ensure SOP compliance, mentor teams, and optimize resources to maximize productivity and service quality across both shop and

Qualifications

• Good communication skills to interact with employees and customers.
• A valid driver’s license, CDL preferred.
• Knowledge of equipment operations and mechanical functions.
• Strong diagnostic skills.
• Excellent customer service skills.
• Proficiency with MS Office Suite, smartphones, and tablets.

Responsibilities

• Communicate and schedule work to be performed with shop and field technicians and customers.
• Create the work orders necessary to perform the work required in the shop and in the field.
• Be available for after-hours support for technicians and/or customers as needed.
• Direct quality inspections once repairs are complete.
• Follows all applicable SOPs for consistency and efficiency.
• Ensure compliance with industry regulations, company policies and safety standards.
• Lead, mentor and motivate teams to maximize productivity and performance.
• Effectively communicate the Company goals, values, and expectations to team members.
• Identify challenges and proactively implement solutions to address issues and improve processes.
• Optimize resource allocation, including budget, personnel, and equipment to ensure efficiency and effectiveness.
• Performing other duties as assigned by the Company.

Skills

Communication skills

Driver's license

Operations knowledge

Leadership/mentoring

Safety compliance

Tools

MS Office Suite

Job description

Service Supervisor

JOB DESCRIPTION

The Service Supervisor is responsible for the supervision and scheduling of the shop and field service technicians and repair of the equipment. This role also oversees new and used equipment preparation and warranty, rental and lease maintenance and repairs. The Service supervisor works to enforce Company policies and procedure while encouraging high employee morale and technical support and providing customers with exceptional customer service.

Benefits

• Generous Medical, Dental & Vision Benefits


• Employer-provided Short-Term and Basic Life Insurance.


• 3 Weeks Paid Time Off


• Retirement Savings Program with Company Match


• 10 Paid Holidays Per Year


• Wellness Programs


• The Opportunity to join a continuously growing organization that includes diversity and inclusion

Job Responsibilities

• Communicate and schedule work to be performed with shop and field technicians and customers


• Create the work orders necessary to perform the work required in the shop and in the field


• Be available for after-hours support for technicians and/or customers as needed


• Direct quality inspections once repairs are complete


• Follows all applicable standard operating procedures (SOPs) for consistency and efficiency


• Ensure compliance with industry regulations, company policies and safety standards


• Lead, mentor and motivate teams to maximize productivity and performance


• Effectively communicate the Company goals, values, and expectations to team members


• Identify challenges and proactively implement solutions to address issues and improve processes


• Optimize resource allocation, including budget, personnel, and equipment to ensure efficiency and effectiveness


• Performing other duties as assigned by the Company

Qualifications

• Good communication skills to interact with employees and customers.


• A Valid driver’s license, CDL preferred


• Knowledge of equipment operations and mechanical functions, especially in construction and forestry equipment


• Strong diagnostic skills


• Excellent customer service skills


• Intermediate knowledge if MS Office Suite, smartphone, and tablets.

Chadwick-BaRoss, Inc. is an Equal Opportunity Employer and welcomes all qualified individuals to apply regardless of race, gender, gender identification, sex, sexual orientation, disability, national origin, armed-services status, age, or any other classification protected by local, state, or federal law. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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