Service Supervisor

Ohio Cat; Walton (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) match and employer contribution

Health Insurance with HSA

Credit Union membership

Life Insurance & Disability

Scholarships for employees' families

Annual bonus potential

Job summary

Ohio Cat is seeking a Service Supervisor to lead the branch service shop and yard, ensuring safe, efficient, and profitable operations. You will supervise technicians, provide coaching, development, and training, and stay current with manufacturer warranties and policies while monitoring repair progress.

You’ll partner with other supervisors to grow the service team. Ideal candidates bring strong leadership, heavy equipment knowledge, and proven ability to serve internal and external customers.

Qualifications

• High school diploma or equivalent required.
• Five years of industry experience.
• Five years supervisory experience.
• Knowledge and understanding of heavy equipment.
• Proven experience working closely with internal and external customers.

Responsibilities

• Lead the branch service shop and yard to ensure safe, efficient, and profitable operations.
• Supervise technicians and provide coaching, development, and training.
• Stay up to date with manufacturer warranties and policies; monitor repair progress.
• Collaborate with other supervisors to grow the service team.

Skills

Team leadership

Customer service

Organizational skills

Technical aptitude

Self-motivated

Education

High school diploma or equivalent

Job description

Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!

JOB SUMMARY:

The Service Supervisor will lead the branch service shop and yard to ensure an efficient, safe, and profitable operation. This individual will work daily in the shops overseeing technicians and providing coaching, development, and training for them. In addition to that, the Service Supervisor will also keep up to date with manufacturer warranties, and policies, and keep an eye on the progress of repairs and service. The position will work closely with other supervisors to ensure the successful growth of all technicians.

JOB QUALIFICATIONS:

• High school diploma or equivalent required.
• Five years of industry experience.
• Five years supervisory experience.
• Knowledge and understanding of heavy equipment.
• Proven experience working closely with internal and external customers.

KEY COMPETENCIES:

• Ability to lead and motivate employees.
• Self-directed, personable, and service-oriented with technical aptitudes.
• Self-motivated, organized.
• Mature and possess sound business understanding.
• Ability to provide excellent customer service.

EMPLOYEE BENEFITS

• 401(k): Match and employer discretionary contribution.
• Health Insurance: Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
• Financial Access: Credit Union membership is available.
• Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
• Educational Opportunities: Scholarships for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Compensation: Base pay, annual bonus potential, and company success share bonuses.

PHYSICAL REQUIREMENTS:

While performing the duties of the job, the supervisor is occasionally required to sit, push, pull, and balance. Frequently required to stand, walk, bend, squat, knee, balance, and use hand to finger, feel, or operate objects. Occasionally, heavy lifting (up to 50 lbs.) is required. Driving motor vehicles and heavy equipment is occasionally required. Climbing stairs and ladders is occasionally required. Hand-eye coordination is necessary to operate equipment. Specific visual abilities required of this job include close vision, and the ability to adjust focus. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.