Field Service Technician

Ohio Cat; Troy (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Pension plan

Health insurance

Vacation + personal time

Professional training opportunities

Uniforms provided

Job summary

Ohio CAT is seeking a Field Service Technician to diagnose, repair, and maintain Caterpillar machines in the field. You will service dozers, excavators, wheel loaders, and haul trucks, delivering top-tier service that keeps customers moving.

Requirements include a high school diploma or GED with a 2-year diesel/power program, plus at least 3 years of hands-on experience and a CDL with the ability to obtain a DOT Medical Card. You will work from a service vehicle and follow safety protocols.

Qualifications

• High School Diploma or GED plus a two-year technical program in diesel or power equipment.
• Minimum of 3 years of relevant industry experience.
• CDL with an acceptable driving record and ability to obtain a DOT Medical Card.

Responsibilities

• Diagnose and repair heavy Caterpillar equipment in the field.
• Perform routine and complex repairs, inspect and maintain equipment.
• Maintain detailed service records and adhere to safety protocols.
• Collaborate with technicians on complex repairs.

Skills

Field diagnostics

Diesel engine repair

Caterpillar equipment knowledge

CAT diagnostic tools

Technical problem solving

Safety awareness

Education

High School Diploma or GED + 2-year diesel/power equipment program

3+ years relevant industry experience

CDL with DOT Medical Card

Tools

CAT Electronic Technician

Service Information System

Job description

At Ohio CAT, we are more than just a Caterpillar dealership — we are a team of problem-solvers, hands-on experts, and trusted partners to our customers. We do not just sell and rent heavy equipment — we keep it running strong.

Job Summary

As a Field Service Technician, you will be at the heart of what we do: diagnosing, repairing, and maintaining Caterpillar machines out in the field. Whether it is a dozer, excavator, wheel loader, or haul truck, you will use your skills and experience to deliver top-tier service that keeps our customers moving. You will work out of a company service truck servicing and performing:

• Diagnostics and repair on heavy equipment, including Caterpillar engines and drive-train components, electrical and hydraulic systems.
• Perform routine and complex repairs, inspect and maintain equipment, and rebuild components to ensure optimal performance.
• Additional duties include servicing Air Conditioning systems, maintaining detailed service records, collaborating with fellow technicians on complex repairs, and adhering to all safety protocols within the shop environment.

Core Competencies

• Capable of working independently in the field
• Proficient reading and writing skills
• Strong mechanical and mathematical aptitude
• Basic computer literacy
• Familiarity with Caterpillar engine and equipment lines
• In-depth knowledge of Caterpillar equipment applications, operations, and functions
• Skilled in using Caterpillar diagnostic tools (Electronic Technician, Service Information System)
• Expertise in diagnostic, testing, adjustment, and troubleshooting procedures
• Welding experience is a plus

Job Qualifications

• High School Diploma or GED is required, along with completion of a technical school program (minimum 2 years) focused on diesel or power equipment systems, plus at least 3 years of relevant industry experience.
• Minimum of 5 years of hands-on experience in repairing diesel engines, generators, and industrial equipment.
• Must have a valid Commercial Driver’s License (CDL) with an acceptable driving record following Ohio CAT standards and have the ability to obtain a DOT Medical Card if one is not already possessed.

Employee Benefits

• Employer-sponsored pension plan
• Competitive pay rate
• First-year vacation and personal time, which is built based on the length of service.
• Two different Health Insurance options, including a Health Savings Account (HSA) option.
• Flexible Spending Account (FSA)
• Dental and Vision Insurance
• Credit Union Access
• Life Insurance, Short-Term Disability, and Long-Term Disability.
• Scholarship opportunities for employees' spouses and children, through the Ohio Machinery Education and Opportunity Foundation.
• Company provided and laundered uniforms.
• Continued technical and professional training.

Physical Requirements

• Lifting/Carrying 40 lb. Lift/Carry and 50lb pulling.
• Standing and sitting up and downstairs, as well as standing, sitting, and climbing into machines.
• Dexterity Normal.
• Repetitive Motions: Frequent movement requiring hands, wrists, and fingers.
• The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor