Power Systems Field Service Supervisor

Ohio Cat; Broadview Heights (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) Match

Health Insurance

Credit Union

Life Insurance

Short-Term Disability

Long-Term Disability

Educational Scholarships

Bonus potential

Job summary

Ohio CAT is seeking a Field Service Supervisor to prioritize and schedule commercial, industrial, and EPG service work in the field. The role requires presenting accurate quotes, opening revenue and work orders, and building strong relationships with customers, technicians, and team members.

The ideal candidate will have a strong background in heavy equipment, five years in field service operations, and at least three years of supervisory experience.

Qualifications

• High school diploma or equivalent required.
• An associate's degree is preferred.
• Must have five years of field service operations or similar experience.
• Three years of supervisory experience is required.
• Knowledge and understanding of heavy equipment.
• Must have prior industry knowledge and a technical background with the products that are sold and serviced.

Responsibilities

• Prioritize and schedule commercial, industrial, and EPG service work in the field.
• Present accurate quotes to customers, open revenue and work orders.
• Develop and maintain good relationships with customers, technicians, and other team members.

Skills

Customer service

Leadership

Communication

Adaptability

Organizational skills

Interpersonal skills

Computer skills

Education

High school diploma or equivalent

Associate's degree preferred

Tools

CAT information retrieval systems

Job description

Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!

JOB SUMMARY:

The Field Service Supervisor is responsible for prioritizing and scheduling commercial, industrial, and EPG service work in the field, providing exceptional customer service. This individual will need to present accurate quotes to customers, open revenue and work orders, and develop and maintain good relationships with customers , technicians, and other team members.

JOB QUALIFICATIONS:

• High school diploma or equivalent required.
• An associate's degree is preferred.
• Must have five years of field service operations or similar experience.
• Three years of supervisory experience is required.
• Knowledge and understanding of heavy equipment.
• Must have prior industry knowledge and a technical background with the products that are sold and serviced.

KEY COMPETENCIES:

• Must be a highly motivated individual.
• Must possess strong computer skills and understand CAT information retrieval systems.
• Excellent verbal and written communication, customer service, leadership, adaptability, organizational, and interpersonal skills are required.

EMPLOYEE BENEFITS

• 401(k): Match and employer discretionary contribution.
• Health Insurance: Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
• Financial Access: Credit Union membership is available.
• Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
• Educational Opportunities: Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Compensation: Base pay, annual bonus potential, and company success share bonuses.

PHYSICAL REQUIREMENTS:

While performing the duties of the job, the supervisor is occasionally required to sit, push, pull, and balance. Frequently required to stand, walk, bend, squat, kneel, balance, and use hands to finger, feel, or operate objects. Occasionally, heavy lifting (up to 50 lbs.) is required. Driving motor vehicles and heavy equipment is occasionally required. Climbing stairs and ladders is occasionally required. Hand-eye coordination is necessary to operate equipment. Specific visual abilities required of this job include close vision and the ability to adjust focus. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.