Service Supervisor

Acme Electric Motor Inc; Rochester (MN); On-site; USD 60,000 - 70,000; Full time

Job summary

Acme Tools in Rochester, MN is seeking a Service Supervisor to lead the service and parts teams. You will train and evaluate staff, manage daily operations, and ensure cost-efficient service orders while upholding safety standards.

The role requires a strong mechanical background with knowledge of gas engines, electric motors, and electrical systems, plus the ability to interpret schematics and read production reports. Outdoor/indoor work and reliable attendance are expected.

Qualifications

• 3+ years of shop supervisory experience or 5+ years of general management experience.
• Associate degree or higher in a related field.

Responsibilities

• Train, appraise and supervise service/parts staff.
• Optimize service orders for cost efficiency and quality.
• Oversee daily operations: productivity, inventory, parts orders, interviews, and budgets.
• Schedule Parts Associates and Service Technicians to maximize productivity.
• Maintain technician proficiency and advise on motor repair/refurbishment techniques.
• Drive positive customer experiences and ensure quality work.

Skills

Shop supervision

Mechanical aptitude

Schematics reading

Written & verbal communication

Computer skills

Driver's license

Outdoor work

Attendance

Learn new software

Education

Associate degree or higher

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Rochester, MN, US

30+ days ago Requisition ID: 3607

Salary Range: $60,000.00 To $70,000.00 Annually

Job Title: Service Supervisor

Your Responsibilities Include:

• Training, appraising, and supervising service and parts department employees
• Utilizing the most cost-efficient and effective means for all service orders while upholding Acme Tools’ customer service and safety standards
• Managing day-to-day operations (reviewing daily productivity reports, maintaining inventory, ordering parts, participating in department interviews, employee relations and terminations, and creating cost budgets and profitability within the department, etc.)
• Planning and coordinating schedules for Parts Associates and Service Technicians to optimize productivity and ensure goals are being met
• Evaluating proficiency, keeping Service Technicians adequately trained, and advising the team on motor repair and refurbishment techniques
• Managing and driving positive customer experiences
• Ensuring Service Technicians are being held accountable for the quality of their work
• Maintaining a safe and secure work environment by adhering to and striving to improve safety standards and reporting any suspicious activity
• Completing related tasks as assigned

You’ll Need:

• A valid Driver’s License with a clean driving record
• A strong mechanical aptitude and in-depth knowledge of gas engines, internal combustion engines, electric motors, pumps, and electrical systems
• The ability to read and interpret schematics
• Strong written and verbal communication skills
• Strong computer skills and the ability to learn new software
• Willingness to work indoors and outdoors in all seasons
• Prompt and reliable attendance required
• At least 3 years of shop supervisory experience or5 years of general management experience
• An associate degree or higher in a related field

Physical Requirements:

• Lift up to 50 lbs.
• Stand and walk for up to 10 hours
• Frequently push, pull, squat, bend & reach

*Employment offers are contingent on a drug screen and background check.

Acme Tools is an equal opportunity employer.