Service Supervisor

NOV; Pleasanton (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) Matching

Medical plans

MDLIVE virtual visits

Preventive medical/dental care

Life insurance

Paid vacation

Paid holidays

Job summary

NOV is seeking a Service Center Supervisor to ensure safe, efficient operations. You will supervise daily employee tasks, schedule workload, and enforce policies, while coordinating service calls, tickets, and transactions.

The role requires at least 2 years in a supervisory industrial/field service setting, proficiency in Microsoft Office, and the ability to handle physical demands. Competitive benefits and vacation provided with this full-time position.

Qualifications

• High School Diploma or equivalent.
• At least 2 years experience in Industrial or Field Service Supervisory role.
• Experience in heavy equipment is a plus.
• Ability to stand, walk, bend/stoop, push/pull for up to 12 hours per day.
• Ability to lift up to 50 lb.
• Proficient in Microsoft Office.

Responsibilities

• Provide day to day supervision of employee job execution, including training, performance evaluation and employee relations.
• Receive daily service calls and work orders; assign tasks and verify completion; distribute workload efficiently.
• Monitor and evaluate shop personnel; assist in performance reviews.
• Schedule hours and time off; ensure adequate human resources.
• Collect service and rental tickets daily from field technicians.
• Complete phone-in and over-the-counter service transactions.
• Assist management with administrative duties; complete requisitions for supplies and equipment.
• Perform other work-related tasks as assigned.
• Comply with NOV policies and procedures.

Skills

Supervisory experience

Microsoft Office

Organizational skills

Education

High School Diploma or equivalent

Tools

Heavy equipment experience

Job description

Job DescriptionEnsure safe and efficient operational execution of the Service Center

Job DescriptionEnsure safe and efficient operational execution of the Service Center

ResponsibilitiesMust ensure that company policies and procedures are being enforced and adhered to at all times. Provide continual evaluation of the group's processes and methods, to assure the most effective use of resources and equipment.

• Provide day to day supervision of employee job execution, to include; training, performance evaluation and employee relations.
• Receive daily service calls and work orders. Assign tasks to appropriate personnel. Verify completion of jobs. Distribute work load evenly and efficiently among employees.
• Monitor and evaluate the work of shop personnel. Assist in performance reviews.
• Schedule employee work hours and time off the job. Insure that adequate human resources are available at all times.
• Collect service and rental tickets daily from field instrument technicians.
• Complete "phone-in" and "over-the-counter" service transactions.
• Assist management with administrative duties. Complete requisitions for needed supplies

and equipment.

• Perform other work related tasks as assigned.
• Comply with all NOV Company and HSE policies and procedures.

QualificationsHigh School Diploma or equivalent.

At least 2 years experience in Industrial or Field Service Supervisory role

Experience in heavy equipment a plus

Ability to stand, walk, bend/stoop, push/pull and repetitive movements up to 12 hours per day

Ability to lift, push and pull up to 50#

Proficient in Microsoft Office

COMPETITIVE BENEFITS: (visit usbenefits.nov.com for more information about our benefits offerings)

• 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information.
• FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
• All regular full-time employees receive up to 11 paid holidays per yea