Field Service Technician

NOV; Dayton (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) Retirement Plan – NOV matches

Competitive medical plans

MDLIVE virtual visits

Free basic life and AD&D insurance

Paid vacation and holidays

Job summary

NOV in Dayton, OH is seeking a Field Service Technician to support installation, alignment, commissioning and preventive maintenance of pumps, mixers and other industrial equipment at customer sites.

The role requires reading mechanical plans, troubleshooting equipment, and working with VFD/PLC controls. Domestic travel up to 75% may be required; safety and quality are emphasized.

Qualifications

• Ability to read mechanical plans, drawings and site layouts.
• Experience with installation, alignment and commissioning of pumps, mixers or similar equipment.
• Ability to troubleshoot improperly operating equipment.
• Willingness to learn new mechanical skills.
• Knowledge of VFD/PLC in industrial settings preferred.
• Knowledge of rigging, forklift operation and confined space entry preferred.
• Welding certification preferred.

Responsibilities

• Provide immediate, customer-focused support to yield 100% customer satisfaction.
• Assist with technical expertise on industrial rotating equipment and related components.
• Troubleshoot and repair equipment breakdowns; recommend maintenance improvements.
• Install NOV FMS products as needed.
• Conduct customer training on assembly, disassembly and repair procedures.
• Complete Field Service Reports accurately and promptly.
• Travel to customer facilities for service calls, sometimes on short notice.
• Identify process improvements using Lean tools.

Skills

Read mechanical plans

Industrial equipment knowledge

Installation and commissioning

Troubleshooting equipment

Learn new mechanical skills

VFD/PLC knowledge

Rigging and forklift basics

Welding certification (preferred)

Tools

Microsoft Office Suite

Microsoft Dynamics 365

Excel

Job description

• Able to understand and read mechanical plans, drawings, and site layouts
• Knowledge of industrial equipment
• Experience with installation, alignment, and commissioning of pumps, mixers, or other industrial equipment is important for success in this position
• Knowledge on how to troubleshoot improperly operating equipment
• Willingness and aptitude to learn new mechanical skills
• Knowledge of VFD and/or PLC’s in industrial setting preferred
• Knowledge of rigging, forklift operation, and confined space entry preferred

Job Description

SKILLS & EXPERIENCE REQUIRED

Mechanical

• Able to understand and read mechanical plans, drawings, and site layouts
• Knowledge of industrial equipment
• Experience with installation, alignment, and commissioning of pumps, mixers, or other industrial equipment is important for success in this position
• Knowledge on how to troubleshoot improperly operating equipment
• Willingness and aptitude to learn new mechanical skills
• Knowledge of VFD and/or PLC’s in industrial setting preferred
• Knowledge of rigging, forklift operation, and confined space entry preferred
• Welding, rigging certification preferred

Computer Skills

• Ability to perform basic tasks on a computer including Microsoft Office Suite
• Ability to perform basic tasks on a mobile device
• Microsoft Dynamics 365, Excel abilities are preferred

Energy & Drive

• Self-motivated to complete assigned tasks
• Will be energized by challenges and drawn towards opportunities
• Will be focused on reaching a quality solution which is acceptable to our customer and the business

Organizational

• Confident and professional when representing the company
• Collaborate with engineering, sales, and service teams to deliver a seamless customer experience

Personal and Interpersonal

• A strong sense of customer focus (internal/external)
• Professional demeanor in customer-facing roles
• Ability to work independently and collaboratively in a team

Quality Assurance

• Carry out all duties in accordance with the Quality Assurance procedures and department/area work instructions
• Contribute to general improvements in the quality and key activities of the department/area

Training

• Participate in training where/as required
• PEC Core (OSHA 30)
• Welding capabilities

Health, Safety and Environment

• Carry out all duties safely and in accordance with the Health & Safety Policy, Employee Handbook, procedures, training and instruction
• To be safety conscious and report any safety hazards to the HSE representative

COMPETITIVE BENEFITS: (visit usbenefits.nov.com for more information about our benefits offerings)

• 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest
• Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information
• FREE MDLIVE virtual visits (when enrolled in an NOV medical plan)
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees)
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals
• All regular full-time employees receive up to 11 paid holidays per year

RESPONSIBILITIES

• Provide immediate, customer-focused support to yield 100% customer satisfaction.
• Assist the sales representatives and customers with technical expertise and complete mechanical understanding of industrial rotating equipment, and related components
• Troubleshoot and repair customer equipment breakdowns or system failures and provide recommendations for assembly, disassembly, and repair techniques, as well as improved maintenance practices to equipment operating reliability.
• Installation of NOV FMS products as needed by the business
• Conduct training for customers, reps, and Authorized Service Center personnel in proper assembly, disassembly, and repair procedures related to NOV products.
• Timely and accurate completion of Field Service Reports.
• Travel to customers' facilities for service calls and courtesy customer support calls sometimes on short notice.
• Identify opportunities for improving processes using Lean tools.
• Travel primarily Mon-Fri up to 75% sometimes on short notice
• International travel may be required 1-2 times yearly

Job Requirements

• Work in harsh environments including rain, snow, heat, and heights with safety harness
• Must be able to constantly walk and stand
• Must be able to occasionally grasp, climb, balance, crouch, crawl, kneel, reach with arms and hands
• Must be able to perform labor actions such as wrenching, pulling, and pushing
• Must be able to lift up to 50 pounds
• Excellent communication and customer service skills
• Ability to work independently in the field and manage time effectively
• Ability to work overtime and weekends
• Willingness to travel frequently and work in various field conditions
• Valid driver’s license and clean driving record
• Commitment to safety and quality in all service operations
• Must be able to pass a background, drug test, and health screenings

QUALIFICATIONS

• Mechanical Installation/Service Work at least 5 years
• OSHA 30, NCCCO Rigger I (preferred)
• Welding, rigging, and fork lift operation (preferred)