Sales Service Manager

Porters Industrial; West Monroe (LA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

Company car

Health insurance

Paid time off

Training & development

Competitive salary

Dental insurance

Free uniforms

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Job summary

A leading service provider is seeking an experienced Sales & Service Manager in West Monroe, Louisiana. This full-time, on-site role involves customer acquisition and service operations management in a fast-paced environment. The ideal candidate should have over 5 years of experience, strong communication skills, and a hands-on leadership approach. Competitive salary with commission and benefits including health insurance and retirement options are offered. Join a dynamic team focused on customer satisfaction and growth.

Qualifications

• 5+ years of experience in outside sales or service management.
• Valid driver’s license with a clean driving record.
• Comfortable with physical work when needed.
• Comfortable with hands-on work and driving when needed.

Responsibilities

• Lead customer acquisition and ensure quality service delivery.
• Prospect for new business through various sales techniques.
• Serve as primary contact for key accounts and resolve service issues.
• Oversee daily service routes and train service personnel.
• Ensure on-time delivery, inventory accuracy, and order completion.
• Train and coach service personnel in customer service.
• Coordinate with warehouse and admin teams for smooth operations.
• Lead by example and provide ride-alongs when needed.
• Build long-term relationships with key accounts.

Skills

Strong communication and presentation skills

Problem-solving ability

Customer relationship management

Leadership and coaching skills

Organizational skills

Tools

CRM software

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Sales & Service Manager Full-Time | On-Site

Position Overview

We are seeking a motivated, organized, and relationship-driven Sales & Service Manager to lead both customer acquisition and ongoing service operations. This role combines outside sales, account management, and service route oversight. The ideal candidate thrives in a fast-paced environment, builds strong customer relationships, and ensures our service delivery is consistent, accurate, and exceeds expectations.

Key Responsibilities

Sales & Business Development

Prospect and develop new business through cold calls, site visits, networking, and referrals.

Conduct needs assessments and present tailored product/service solutions.

Prepare proposals, quotes, and contract agreements.

Meet or exceed monthly and quarterly sales goals.

Maintain an active sales pipeline using CRM tools and follow-up systems.

Customer Relationship Management

Serve as the primary point of contact for key accounts.

Conduct regular account reviews, audits, and customer satisfaction visits.

Resolve service issues quickly and effectively.

Identify upsell, cross-sell, and expansion opportunities.

Build long-term relationships based on trust, value, and consistent service.

Service & Operations Management

Oversee daily service routes, schedules, and driver/technician performance.

Ensure accurate product pickup, delivery, inventory rotation, and order completion.

Monitor route metrics: on-time delivery, product levels, quality standards, and safety compliance.

Train, coach, and support service personnel in customer service and operational best practices.

Coordinate with warehouse, inventory, and administrative teams to ensure smooth operations.

Team Leadership

Support hiring, onboarding, training, and performance evaluations for service staff.

Lead by example in professionalism, communication, and work ethic.

Provide coaching and ride-alongs with service reps when needed.

Qualifications

5+ years of experience in outside sales, route/service management, or a similar customer-facing role.

Strong communication and presentation skills.

Ability to solve problems quickly and professionally.

Comfortable with physical work when needed (assisting with product handling, audits, etc.).

Valid driver’s license with a clean driving record.

CRM experience preferred.

Key Traits for Success

Competitive, self-motivated, and goal-driven.

Excellent relationship builder.

Highly organized with strong attention to detail.

Hands‑on leader who isn’t afraid to pitch in.

Positive attitude and team-focused mindset.

Compensation & Benefits

• Base salary + commission or performance bonus
• Company vehicle or allowance
• Health, dental, vision
• Paid time off
• Retirement plan options
• Company phone/tablet, uniforms, etc.