Service Sublet Coordinator: Vendor & Customer Liaison

H Grégoire; West Palm Beach (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

H Grégoire is seeking a Service Sublet Coordinator in West Palm Beach, FL to manage service delivery, coordinate vehicle repairs with dealers, and maintain accurate records using ReconTrac and the Service Management Log.

The role involves developing customer relationships, estimating costs, and coordinating parts ordering and invoicing, with strong emphasis on communication and data accuracy.

Qualifications

• High school diploma or equivalent.
• Experience with automotive terms.
• Computer literacy and office software.
• Excellent communication and customer service.
• Strong record keeping and invoicing/PO experience.
• Ability to translate technical issues to the service team from customers' descriptions.

Responsibilities

• Develop strong customer relationships through the successful management of products and service delivery.
• Maintain computerized customer and vendor profile information.
• Monitor Service Management Log to check or schedule service and call the customer/vendor to arrange appointments.
• Develop cost estimates, logging needed parts and the time needed for repairs.
• Assist with parts ordering and invoicing; check Carfax details on the vehicle in process.
• Convey all necessary information regarding costs, parts, work to the customers and management.
• Assist in the set up of new vendor accounts.
• Enter the details of repair jobs on ReconTrac.

Skills

Communication

Customer Service

Record Keeping

Invoicing

Technical Comprehension

Education

High School Diploma or equivalent

Tools

ReconTrac

Service Management Log

Job description

H Grégoire is seeking a Service Sublet Coordinator in West Palm Beach, FL to manage service delivery, coordinate vehicle repairs with dealers, and maintain accurate records using ReconTrac and the Service Management Log.

The role involves developing customer relationships, estimating costs, and coordinating parts ordering and invoicing, with strong emphasis on communication and data accuracy.