Service & Spare Parts Sales Engineer (m/f/d)

PALFINGER; New Jersey; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Drive focus empowerment

Flexible project delivery

International team environment

Knowledge development opportunities

Work-life balance

Cutting-edge technology training

Job summary

PALFINGER MARINE is seeking a diligent After Sales and Service professional to identify correct equipment and spare parts for customers, research custom parts, and provide practical technical solutions. You will collaborate with sales managers, engineers, and customers to prepare accurate offers and maintain organized inquiries.

Ideal candidates have technical vocational education and some experience in technical support or spare parts, with strong communication skills and ERP familiarity,

Qualifications

• Technical vocational education or equivalent technical qualification.
• Initial professional experience in technical support, service, spare parts, or sales support.
• Ability to understand customer needs and provide practical technical solutions.
• Strong communication and presentation skills with customer-oriented mindset.
• Experience with ERP systems, preferably Microsoft Dynamics AX (Axapta).

Responsibilities

• Identify the correct equipment and spare parts for customers using internal systems.
• Research spare parts for custom equipment and contact suppliers when more information is required.
• Understand customer spare parts needs and determine the appropriate solution.
• Prepare accurate spare parts offers based on customer requirements and identified equipment or components.
• Maintain a structured approach to spare parts inquiries and ensure accurate technical information.

Skills

Customer focus

Communication skills

Problem solving

Team collaboration

Education

Technical vocational education or equivalent

Tools

Microsoft Dynamics AX (Axapta)

Job description

PALFINGER MARINE provides lifting and handling solutions as well as life-saving equipment for the maritime industry worldwide. Our success is driven by our people, who bring their expertise, ideas, and energy to our vision every day. We offer a dynamic environment with strong opportunities for personal and professional growth. Join our team and shape your career at PALFINGER

Join our After Sales and Service team and provide technical support that helps customers identify the right spare parts and service solutions. You will work closely with sales managers, engineers, and customers, combining technical knowledge with clear communication and a service-oriented approach.

Your Responsibilities

• Identify the correct equipment and spare parts required by customers using internal systems, technical information, and historical equipment deliveries
• Research spare parts for custom-made equipment and contact relevant suppliers or manufacturers when additional information is required
• Understand customer spare parts needs, including cases where the required part cannot be clearly identified by the customer, and determine the appropriate solution
• Prepare accurate spare parts offers based on customer requirements and the identified equipment or components
• Maintain a structured and organized approach to spare parts inquiries, ensuring technical information and customer requests are handled accurately and efficiently

Your Qualifications

• Technical vocational education, short-cycle studies, or an equivalent technical qualification
• Initial professional experience in technical support, service, spare parts, or a sales support environment
• Ability to understand customer needs and provide practical technical solutions
• Strong communication and presentation skills with a customer-oriented and collaborative mindset
• Strong experience working with ERP systems, preferably Microsoft Dynamics AX (Axapta)

What We Offer

• Drive: We support you and push technical boundaries
• Focus: We work in dedicated project and product developments
• Empower: We offer high degree of flexibility to deliver within project framework
• Inspire: We work as friendly, diverse and international team with open door policy
• Develop: We believe in knowledge development by providing courses and opportunities to work with cutting-edge technology
• Deliver: We believe in result-orientated deliveries surrounded by a good work-life balance