Technical Support & Control System Engineer (m/f/d)

PALFINGER; New Jersey; On-site; USD 45,000 - 65,000; Full time

Job summary

PALFINGER MARINE in New Jersey is seeking a proactive After Sales Parts Specialist to help customers locate spare parts. You will use internal systems, historical equipment data, and supplier documentation to identify parts and prepare precise offers.

The role requires a technical vocational background and experience with ERP systems, preferably Microsoft Dynamics AX, plus strong research, communication, and customer-service skills to handle inquiries quickly and accurately.

Qualifications

• Technical vocational education or equivalent required.
• Initial experience in spare parts, technical support, service or maintenance.
• Strong ability to research and identify components from equipment and historical data.
• Experience working with ERP systems, preferably Microsoft Dynamics AX (Axapta).
• Structured, accurate, customer-oriented and well-organized working style.

Responsibilities

• Identify equipment and spare parts using internal systems and historical data.
• Research spare parts for custom-made equipment and contact suppliers when needed.
• Understand customer spare parts needs and determine appropriate solutions.
• Prepare accurate spare parts offers based on requirements and identified equipment.
• Maintain organized handling of spare parts inquiries with thorough documentation.

Skills

ERP systems (Dynamics AX)

Technical research

Customer service mindset

Communication skills

Education

Technical vocational education or equivalent

Job description

PALFINGER MARINE provides lifting and handling solutions as well as life-saving equipment for the maritime industry worldwide. Our success is driven by our people, who bring their expertise, ideas, and energy to our vision every day. We offer a dynamic environment with strong opportunities for personal and professional growth. Join our team and shape your career at PALFINGER

Join our After Sales and Service team and help customers find the right spare parts for their equipment. As many of our products are custom-made, identifying the correct parts can require detailed research, technical understanding, and a structured approach. You will use internal systems, historical equipment information, and supplier documentation to find the right solution and prepare suitable spare parts offers.

Your Responsibilities

• Identify the correct equipment and spare parts required by customers using internal systems, technical information, and historical equipment deliveries
• Research spare parts for custom-made equipment and contact relevant suppliers or manufacturers when additional information is required
• Understand customer spare parts needs, including cases where the required part cannot be clearly identified by the customer, and determine the appropriate solution
• Prepare accurate spare parts offers based on customer requirements and the identified equipment or components
• Maintain a structured and organized approach to spare parts inquiries, ensuring technical information and customer requests are handled accurately and efficiently

Your Qualifications

• Technical vocational education, short-cycle studies, or an equivalent technical qualification
• Initial professional experience in spare parts, technical support, service, maintenance, or a similar technical environment
• Good technical understanding and the ability to research and identify components based on available equipment and historical information
• Strong experience working with ERP systems, preferably Microsoft Dynamics AX (Axapta), combined with good general digital skills
• Structured, accurate, and well-organized working style, with strong communication skills and a customer-oriented mindset

What We Offer

• An interesting, diversified and challenging job for the hands-on and professional candidate
• Competitive salary
• Flexible working hours
• An inspiring working environment
• You have the chance to be part of the fast-growing PALFINGER MARINE family