Service Shop Foreman: Lead Tech Ops & Quality

Peach State Ford; Norcross, Northern (GA, KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Peach State Ford is seeking a Service Shop Supervisor to lead daily operations in our Norcross, GA dealership. You will coordinate repairs with Service Managers and Advisors, ensure productivity, and uphold safety and quality standards in a fast-paced environment.

The role requires supervisory experience, strong communication, and a focus on customer service. Prior dealership experience, especially with Freightliner products, is a plus.

Qualifications

• High school diploma or GED required.
• Minimum 3 years of related experience and/or training.
• Prior supervisory/management experience preferred.
• Experience with a commercial dealership; Freightliner experience a plus.
• Excellent communication and customer service.
• Attention to detail.

Responsibilities

• Direct day to day operation of a service shop with a diverse product line.
• Work with Service Manager and Service Advisors to coordinate repairs of customer vehicles.
• Meet time schedules and maintain productivity levels of technicians.
• Maintain quality standards while maintaining a safe, clean environment and a professional atmosphere.
• Supervise technicians in the repair of customer vehicles.
• Supervise workflow in shop to maintain efficiency.
• Supervise maintenance of shop equipment and tooling.
• Supervise technicians maintaining current training and certifications.

Skills

Supervisory experience

Communication skills

Customer service

Attention to detail

Freightliner experience

Education

High school diploma or GED

Tools

Freightliner knowledge

Job description

Peach State Ford is seeking a Service Shop Supervisor to lead daily operations in our Norcross, GA dealership. You will coordinate repairs with Service Managers and Advisors, ensure productivity, and uphold safety and quality standards in a fast-paced environment.

The role requires supervisory experience, strong communication, and a focus on customer service. Prior dealership experience, especially with Freightliner products, is a plus.