Service Shop Foreman

Peach State Ford; Norcross, Northern (GA, KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Peach State Ford is seeking a Service Shop Supervisor to lead daily operations in our Norcross, GA dealership. You will coordinate repairs with Service Managers and Advisors, ensure productivity, and uphold safety and quality standards in a fast-paced environment.

The role requires supervisory experience, strong communication, and a focus on customer service. Prior dealership experience, especially with Freightliner products, is a plus.

Qualifications

• High school diploma or GED required.
• Minimum 3 years of related experience and/or training.
• Prior supervisory/management experience preferred.
• Experience with a commercial dealership; Freightliner experience a plus.
• Excellent communication and customer service.
• Attention to detail.

Responsibilities

• Direct day to day operation of a service shop with a diverse product line.
• Work with Service Manager and Service Advisors to coordinate repairs of customer vehicles.
• Meet time schedules and maintain productivity levels of technicians.
• Maintain quality standards while maintaining a safe, clean environment and a professional atmosphere.
• Supervise technicians in the repair of customer vehicles.
• Supervise workflow in shop to maintain efficiency.
• Supervise maintenance of shop equipment and tooling.
• Supervise technicians maintaining current training and certifications.

Skills

Supervisory experience

Communication skills

Customer service

Attention to detail

Freightliner experience

Education

High school diploma or GED

Tools

Freightliner knowledge

Job description

Ability to direct day to day operation of a service ship with a diverse product line. Work with Service Manager and Service Advisors to coordinate repairs of customer vehicles. Meet time schedules and maintain productivity levels of tech. Maintain quality standards while maintaining a safe, clean environment and a professional atmosphere.

Essential Duties and responsibilities include the following. Oher duties may be assigned.

• Evaluates all estimates for jobs to maintain profitability
• Reviews repair orders for accuracy
• Maintains a safe working environment
• Maintains a clean working environment
• Work closely with Service Manager and Service Advisors
• Others duties as assigned

Company Conformance Statement - Every employee, in addition to fulfilling the duties and responsibilities of his or her position, is expected to:

• Be safe, avoid injury and promote, through positive actions, a safe work environment,
• Perform quality work within deadlines with or without direct supervision,
• Interact professionally with other employees, customers and suppliers,
• Maintain the confidentiality and privacy of all Company proprietary and confidential information,
• Work effectively as a team contributor on all assignments,
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations,
• Demonstrate regular attendance and punctuality in accordance with Company policies,
• Interact well and cooperatively with other employees,
• Adhere to the Company’s EEO policy and **Affirmative Action commitments.

Supervisory Responsibilities

• Supervise technicians in the repair of customer vehicles
• Supervise work flow in shop to maintain efficiency
• Supervise maintenance of shop equipment and tooling
• Supervise technicians in maintaining current training and certifications

Qualifications

• Education and Experience
• Must have High school diploma or GED
• AND
• Minimum of 3 years' related experience and/or training

• Prior supervisory and/or management experience is a plus
• Previous experience with a commercial dealership, Freightliner experience a giant plus
• Excellent communication and customer service experience.
• Good attention to detail

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.