Shop Foreman

Allegiance Fire and Rescue; Hartford (CT); In loco; USD 65.000 - 90.000; Tempo pieno

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Allegiance Fire and Rescue in Hartford, CT is seeking a Shop Foreman to oversee diesel truck technicians, diagnose and repair heavy equipment, and provide timely technical support to customers and the service office.

The role requires 3+ years in a diesel shop and 3+ years in a leadership or service writer role, with strong customer service skills and PC proficiency. A valid driver's license is required; CDL is a plus.

Competenze

• 3+ years of diesel truck shop experience
• 3+ years in a leadership role or service writer role
• Customer service and leadership qualities
• Driver’s license required
• CDL a plus
• Proficient in the use of a personal computer and basic applications

Mansioni

• Provide service to customers by overseeing the technicians diagnosing and/or repairing light, medium, and heavy-duty trucks and equipment using special tools and equipment according to Technical Manual procedures
• Provide timely and accurate technical support/information to service office & customers
• Follow all safety rules and regulations in performing work duties
• Communicate problems and resolutions to supervisor and customers, if requested
• Oversee tagging of warranty parts and write warranty stories
• Test drive repaired vehicles
• Assist technicians with troubleshooting, malfunctions on equipment, and repairs
• Use diagnostic software to find and repair the issue
• Distribute repair orders fairly and evenly
• Manage shop workflow
• Review and adjust repair estimates
• Assist with other projects as needed

Conoscenze

Diesel truck shop

Leadership experience

Customer service

Driver's license

CDL preferred

PC skills

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Job Responsibilities for Shop Foreman:

• Provide service to customers by overseeing the technicians accurately diagnosing and/or repairing light, medium, and heavy-duty trucks, and equipment using special tools and equipment according to Technical Manual procedures
• Provide timely and accurate technical support/information to service office & customers
• Follow all safety rules and regulations in performing work duties
• Communicate problems and resolutions to supervisor and customers, if requested
• Oversee tagging of warranty parts and write warranty stories
• Test drive repaired vehicles
• Assist technicians with troubleshooting, malfunctions on equipment, and repairs
• Use diagnostic software to find and repair the issue
• Distribute repair orders fairly and evenly
• Manage shop workflow
• Review and adjust repair estimates
• Assist with other projects as needed

Required Skills for Shop Foreman:

• 3+ years of experience in a diesel truck shop
• 3+ years in a leadership role or service writer role
• Customer service and leadership qualities
• Driver’s License required, CDL a plus
• Proficient in the use of a personal computer and basic applications