Service Shop Dispatcher: Streamline Tech Workflow

ARDMORE TOYOTA; Ardmore (PA); Sur place; USD 52 000 - 70 000; Plein temps

Avantages offerts par ce poste

Benefits package available

Competitive compensation based on exp

Résumé du poste

ARDMORE TOYOTA is seeking an organized Service Center Dispatcher to join our Toyota Service Department. The dispatcher will assign repair orders to technicians based on workload, skill level, and availability, ensuring quality and efficiency.

The ideal candidate will be an excellent communicator who can manage workflow, coordinate with service advisors and technicians, and help ensure vehicles are repaired to Toyota standards while sustaining customer satisfaction.

Qualifications

• Experience in automotive dealership or service department preferred.
• Experience with technician dispatching, shop scheduling, or repair order management is a plus.
• Strong organizational, communication, and time-management skills.
• Able to multitask and make quick decisions in a fast-paced environment.

Responsabilités

• Dispatch repair orders to technicians based on skill, workload, and availability.
• Monitor shop workflow to keep repairs moving efficiently.
• Prioritize orders based on schedules, delivery times, and urgency.
• Coordinate with service advisors and technicians on status and ETA.
• Monitor technician productivity and balance workloads for efficiency.
• Track ROs from assignment to completion and update in the DMS.
• Identify bottlenecks and communicate issues to management.
• Maintain communication between service drive, shop floor, parts, and management.
• Follow dealership procedures and Toyota standards.

Connaissances

Dispatching

Shop scheduling

Communication

Multitasking

Outils

DMS

Description du poste

ARDMORE TOYOTA is seeking an organized Service Center Dispatcher to join our Toyota Service Department. The dispatcher will assign repair orders to technicians based on workload, skill level, and availability, ensuring quality and efficiency.

The ideal candidate will be an excellent communicator who can manage workflow, coordinate with service advisors and technicians, and help ensure vehicles are repaired to Toyota standards while sustaining customer satisfaction.