Service Shop Dispatch

Central City Toyota; Ardmore (PA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Benefits package

Job summary

Central City Toyota is seeking a Service Center Dispatcher to organize daily shop workflow by assigning repair orders to technicians based on skill, workload, and availability. The role emphasizes clear communication with service advisors and technicians to maintain Toyota service standards.

The ideal candidate will manage RO tracking, balance workloads, and ensure timely updates in the DMS, contributing to efficient service delivery and high customer satisfaction in a fast-paced dealership

Qualifications

• Experience in automotive service dispatching or shop scheduling is preferred.
• Strong organizational and communication skills with attention to detail.
• Ability to multitask and make quick, effective decisions in a fast-paced environment.

Responsibilities

• Dispatch repair orders to technicians based on skill, workload and availability.
• Monitor shop workflow to keep repairs moving efficiently.
• Prioritize orders according to appointments, promises and urgent repairs.
• Coordinate with service advisors and technicians on status and estimates.
• Track RO progress from assignment to completion.
• Identify delays and bottlenecks and communicate to management.
• Ensure ROs are properly updated in the DMS.
• Balance workloads to maximize shop efficiency and customer satisfaction.
• Maintain clear communication across service drive, shop floor, parts, and management.
• Follow dealership procedures and service standards.

Skills

Dispatching

Shop scheduling

Communication

Time management

Multitasking

Decision making

Tools

DMS

Microsoft Office

Job description

Job Summary

We are seeking an organized, detail-oriented, and motivated Service Center Dispatcher to join our Toyota Service Department. The dispatcher plays a key role in keeping the service shop running efficiently by assigning repair orders to technicians based on workload, skill level, technician availability, and repair priorities.

The ideal candidate is an excellent communicator who can manage workflow, coordinate with service advisors and technicians, and help ensure vehicles are repaired efficiently while maintaining Toyota's standards for quality and customer satisfaction.

Key Responsibilities

• Dispatch repair orders (ROs) to technicians based on skill level, experience, workload, and availability.
• Monitor shop workflow to ensure technicians remain productive and repair orders move through the shop efficiently.
• Prioritize repair orders based on appointment schedules, promised delivery times, waiters, and urgent repairs.
• Coordinate with service advisors and technicians regarding repair status, additional work, and estimated completion times.
• Monitor technician productivity, efficiency, and work distribution throughout the day.
• Track repair orders from initial assignment through completion.
• Identify workflow delays, bottlenecks, or technician capacity issues and communicate them to management.
• Ensure repair orders are properly assigned and updated in the dealership's dealer management system (DMS).
• Assist with balancing workloads to maximize shop efficiency and customer satisfaction.
• Maintain clear communication between the service drive, shop floor, parts department, and service management.
• Follow dealership procedures and Toyota service department standards.

Qualifications

• Previous automotive dealership or service department experience preferred.
• Experience with technician dispatching, shop scheduling, or repair order management is a plus.
• Strong organizational, communication, and time-management skills.
• Ability to multitask and make quick, effective decisions in a fast-paced environment.
• Basic understanding of automotive repair processes and technician skill levels.
• Familiarity with dealership management systems (DMS) preferred.
• Ability to work effectively with service advisors, technicians, parts personnel, and management.
• Strong attention to detail and a commitment to maintaining an efficient workflow.

What We’re Looking For

We are looking for someone who can take ownership of the shop's daily workflow, keep technicians supplied with work, distribute repair orders fairly, and help the service department meet its productivity and delivery goals. The right candidate is proactive, dependable, and comfortable making decisions in a busy dealership environment.

Why Join Our Team?

• Opportunity to be part of a professional Toyota service team.
• Fast-paced, team-oriented work environment.
• Opportunity for professional growth within the dealership.
• Competitive compensation based on experience.
• Benefits package available, depending on dealership offerings.

We are the Paul Automotive Group. We enjoy building lifelong relationships by sharing a common responsibility to exceed all expectations of our customers and ourselves. Since 1905, our purpose has been delivering an uncompromised customer experience. Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best. Our employees are the foundation of our success - and we want you to be a part of it!

We employ knowledgeable and capable people that have a genuine caring for customers' time and are loyal to our mission. We have efficient processes and executions that create a stress-free experience every time.

Why Us:

We believe in investing in our employees from the very beginning. We focus on making our employees the best they can be through continuous training, advancement opportunities and top-notch compensation and benefits - all while promoting a culture that values family, diversity and teamwork.

It’s simple really - we share the same commitment to our employees as we do our customers - after all, a great customer experience is only possible with great employees.

Why You:

You’re not just looking for a paycheck, you’re looking to be a part of something big. You want to work with a team that gives back to the community at every opportunity. You want to show off your skills to get to the next level. You want a leadership team that is truly invested in you and your career.