Service Scheduling Specialist – HVAC & Building Services

MacDonald-Miller Facility Solutions, Inc.; Seattle (WA); Hybrid; USD 43,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with company match

Vacation and sick PTO

Holiday pay

Disability income protection

Life insurance

Wellness Program

Employee Assistance Program

Job summary

MacDonald-Miller Facility Solutions seeks a Service Scheduling Coordinator to manage daily technician schedules across the Seattle area, balancing customer demands, technician capacity, and maintenance work. You will coordinate with customers and the service team to prioritize requests and communicate changes efficiently.

This role requires strong organization, clear communication, and the ability to make quick decisions in a fast-paced environment.

Qualifications

• Track record of delivering excellent customer service, including in high-pressure or rapidly changing situations.
• Ability to evaluate competing priorities and adjust plans while keeping the right people informed.
• Strong computer skills across multiple systems, including Microsoft Outlook, Excel, and Word.
• Strong attention to detail and the ability to manage multiple priorities.
• Experience in dispatching, scheduling, customer service, service operations is a plus.
• Knowledge of HVAC or commercial building systems is helpful, but not required.

Responsibilities

• Coordinate day-to-day technician schedules within an assigned geographic area, balancing customer needs and capacity.
• Partner with customers, technicians and teammates to evaluate priorities and communicate changes.
• Keep work moving forward by adjusting schedules as conditions change and priorities shift.
• Support opportunities to take on greater responsibility and grow within the organization.

Skills

Customer service

Prioritization

Communication

Attention to detail

Dispatching

Scheduling

Service operations

HVAC knowledge

Tools

Microsoft Outlook

Excel

Word

Job description

MacDonald-Miller Facility Solutions seeks a Service Scheduling Coordinator to manage daily technician schedules across the Seattle area, balancing customer demands, technician capacity, and maintenance work. You will coordinate with customers and the service team to prioritize requests and communicate changes efficiently.

This role requires strong organization, clear communication, and the ability to make quick decisions in a fast-paced environment.