Service Scheduling Specialist: Customer Support & Ops

Renewal by Andersen Corporation; Oklahoma City (OK); On-site; USD 63,370,000 - 68,880,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Performance based bonus opportunities

Teammate Assistance Plan

Tuition Reimbursement

401k with 50% match up to 6% of your 1

Paid Time Off

Company Paid Holidays

Paid Volunteer Time

Job summary

Renewal by Andersen in Oklahoma City is seeking a Customer Scheduling Clerk to manage inbound/outbound scheduling calls, verify payments, and maintain service order documentation. You will support service technicians and coordinate non-warranty quotes, while ensuring accurate filing of orders.

The role emphasizes teamwork, timely communication, and proficiency with MS Office; competitive hourly pay of $22–$24 plus performance bonuses and a strong benefits package.

Qualifications

• Customer service experience required.
• Excellent oral and written communication skills.
• Ability to work individually and in a team environment.
• Proficient in MS Office Suite, especially Excel.
• Must be comfortable typing and answering phone calls.
• Ability to adapt well and accept feedback in a changing environment.
• Experience with operations, permitting, or ordering is a plus.

Responsibilities

• Take both inbound and outbound scheduling calls; including returning voicemails.
• Maintain service scheduling for Service Technicians.
• Quote parts and labor cost for non-warranty services.
• Verify that payment has been received for any billable order prior to ordering or scheduling.
• Documentation at every point of action and customer contact.
• Scan service orders and confirmation into the correct customer’s electronic file.
• Other duties as assigned.

Skills

Customer service

Oral and written communication

Teamwork

MS Office Suite

Typing / phone answering

Adaptability

Operations / permitting experience

Tools

MS Office Suite

Excel

Job description

Renewal by Andersen in Oklahoma City is seeking a Customer Scheduling Clerk to manage inbound/outbound scheduling calls, verify payments, and maintain service order documentation. You will support service technicians and coordinate non-warranty quotes, while ensuring accurate filing of orders.

The role emphasizes teamwork, timely communication, and proficiency with MS Office; competitive hourly pay of $22–$24 plus performance bonuses and a strong benefits package.