Service Coordinator

Esler Companies; Oklahoma City (OK); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Bonus opportunities

401k with employer match up to 6%

Paid Time Off

Company Holidays

Paid Volunteer Time

Tuition Reimbursement

Job summary

Esler Companies – Renewal by Andersen in Oklahoma City is seeking an experienced Customer Service Coordinator to support our Service team. You will manage service scheduling for technicians, quote parts and labor for non-warranty work, and ensure customers are informed throughout the process to boost satisfaction.

You will verify that payments are received before work is ordered or scheduled, document every action, and collaborate with teammates to resolve issues.

Qualifications

• Customer service experience required.
• Excellent oral and written communication skills.
• Able to work independently and in a team environment.
• Proficient in MS Office Suite, especially Excel.
• Must be comfortable typing and answering phone calls.
• Able to adapt well and accept feedback in a changing environment.
• Experience with operations, permitting, or ordering is a plus.

Responsibilities

• Take inbound and outbound scheduling calls, including returning voicemails.
• Maintain service scheduling for Service Technicians.
• Quote parts and labor cost for non-warranty services.
• Verify that payment has been received for any billable order prior to ordering or scheduling.
• Document at every point of action and customer contact.
• Scan service orders and confirmations into the correct customer’s electronic file.
• Other duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Typing

Phone handling

Adaptability

Operations knowledge

Tools

MS Office

Excel

Job description

Overview

We’re looking for an experienced Customer Service Coordinator to join our Service team! As a Service Coordinator for Esler Companies – Renewal by Andersen you will play an integral role for our Service department. You will be responsible for providing world class customer service to our homeowners by determining problems, explaining possible solutions, and expedite corrections or adjustments as needed. You will follow up with each customer post installation to ensure satisfaction and address any concerns.

Responsibilities

• Take both inbound and outbound scheduling calls; including returning voicemails.
• Maintain service scheduling for Service Technicians.
• Quote parts and labor cost for non-warranty services.
• Verify that payment has been received for any billable order prior to ordering or scheduling.
• Documentation at every point of action and customer contact.
• Scan service orders and confirmation into the correct customer’s electronic file.
• Other duties as assigned.

Qualifications

• Customer Service experience required.
• Excellent oral and written communication skills.
• Ability to work individually and in a team environment.
• Proficient in MS Office Suite, especially Excel.
• Must be comfortable typing and answering phone calls.
• Ability to adapt well and accept feedback in a changing environment.
• Experience with operations, permitting, or ordering is a plus.

Benefits

• Medical, Dental, and Vision Insurance
• Performance based bonus opportunities
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more!
  

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY
Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. Esler Companiesis the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.

Posted Salary Range

USD $22.00 - USD $24.00 /Hr.