Scheduling & Administrative Assistant — Growth & Team Impact

The Birner Group, Renewal By Andersen; Mechanicsburg (Cumberland County); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Training opportunities

Career development

Team environment

Job summary

Renewal by Andersen is seeking a Scheduling Assistant to join our Central Pennsylvania team. You will coordinate appointments and support communication between homeowners and internal teams.

The role emphasizes organization, customer-centric service, handling inquiries, updating records, and ensuring timely completion of service requests.

Competitive pay, benefits, and opportunities for training and career development in a supportive environment.

Qualifications

• Experience scheduling and coordinating appointments.
• Strong customer service and communication skills.
• Ability to maintain accurate records and data entry.
• Team-oriented with ability to support multiple departments.

Responsibilities

• Schedule and coordinate customer service appointments.
• Contact customers by phone, email, and text to confirm appointments and provide updates.
• Keep customer records and appointment details accurate and up to date.
• Work closely with Service, Operations, and Production teams to support timely service completion.
• Answer customer questions and resolve concerns in a friendly and professional manner.
• Follow up with customers and assist with satisfaction surveys and feedback tracking.
• Adjust schedules as needed to accommodate changes and priorities.
• Provide administrative support and assist with special projects.

Skills

Scheduling

Customer service

Communication

Record keeping

Job description

Renewal by Andersen is seeking a Scheduling Assistant to join our Central Pennsylvania team. You will coordinate appointments and support communication between homeowners and internal teams.

The role emphasizes organization, customer-centric service, handling inquiries, updating records, and ensuring timely completion of service requests.

Competitive pay, benefits, and opportunities for training and career development in a supportive environment.