Service & Scheduling Specialist

Ziegler Cat; Crookston (MN); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

15 days PTO first year

9 paid holidays

401(k) plan with company match

HSA contribution by company

Job summary

Ziegler Inc. in Minnesota is seeking a Service Advisor to handle branch customer calls, open service calls, provide updates, and schedule timelines. You will ensure customers are supported and kept informed on repair progress.

The role requires 7+ years of customer service, strong mechanical aptitude, and proficiency with Outlook, Word, and Excel. You will coordinate approvals, updates with sales, and manage contracts and warranty research.

Qualifications

• High school diploma or GED required; an Associate’s degree preferred.
• 7+ years of customer service experience.
• Mechanical aptitude is required.
• Strong computer and Microsoft Office skills (Outlook, Word, Excel).
• Strong phone and customer service skills.

Responsibilities

• Opening service calls and scheduling timelines.
• Provide updates and communicate with internal/external customers.
• Seek approval on repair estimates from internal or external customers.
• Coordinate readiness of machines for sales staff/coordinators and arrange transportation as needed.
• Research warranty when opening a call or on request; use standard jobs when available.
• Maintain workflow communication with shop supervisor and service call administrators.

Skills

Customer service

Communication

Microsoft Office

Mechanical aptitude

Phone skills

Education

High school diploma or GED

Associate’s degree preferred

Tools

Outlook

Word

Excel

Job description

Ziegler Inc. in Minnesota is seeking a Service Advisor to handle branch customer calls, open service calls, provide updates, and schedule timelines. You will ensure customers are supported and kept informed on repair progress.

The role requires 7+ years of customer service, strong mechanical aptitude, and proficiency with Outlook, Word, and Excel. You will coordinate approvals, updates with sales, and manage contracts and warranty research.