Service Scheduling Coordinator

Sunset Ford; Sunset Hills (MO); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Weekends off

40-hour work weeks

Health benefits (medical, dental, vis）

401(k) with immediate enrollment

Paid training

Growth opportunities

Employee discounts

Team-first atmosphere

Job summary

Sunset Ford in Sunset Hills is seeking a Service Scheduling Coordinator to be the friendly first voice customers hear. You will help people stay on the road by scheduling service appointments for in-store and Mobile Service, following up after visits, and coordinating recalls, maintenance, and repairs.

This full-time, in-office role offers weekends off, a stable 40-hour week, 100% paid health benefits, 401(k) with immediate enrollment, and paid training that can lead to growth within the Ford

Qualifications

• Genuine enjoyment helping people and creating a positive experience.
• Confident, friendly, and professional communication on the phone and in writing.
• Calm under pressure with strong problem-solving skills.
• Proficient with computers, texting platforms; CRM experience is a plus.
• Highly organized with time management and multitasking in a fast-paced environment.
• Detail-oriented and a team player who supports others.
• Self-motivated, dependable, and proactive.
• Adaptable and coachable; open to feedback and growth.
• Positive attitude and strong work ethic.

Responsibilities

• Answer calls, texts, emails, and chat to connect with customers.
• Schedule service appointments for in-store and Mobile Service.
• Follow up with guests after visits to ensure satisfaction.
• Schedule recalls, maintenance, and repairs as needed.
• Coordinate shuttles, rental vehicles, and pickup/delivery.

Skills

Communication skills

Problem solving

Customer service mindset

Organizational skills

CRM experience

Multitasking

Team player

Positive attitude

Tools

CRM software

Job description

Join the Team at Sunset Ford in Sunset Hills - Where Your Voice Makes a Difference

Do you enjoy talking to people, solving problems, and being the reason someone’s day is a little easier?

At Sunset Ford, our Service Scheduling Coordinators are the first friendly voice our customers hear. You’re not just answering calls—you’re helping people stay safe on the road, keeping their day on track, and making their experience simple and stress-free.

If you like fast-paced work, meaningful conversations, and being part of a supportive team, you’ll fit right in.

What Your Day Looks Like

You’ll Be Busy—but In The Best Way. No Two Days Are Exactly The Same—but Here’s What You Can Expect

• Connecting with customers by phone, text, email, and chat
• Scheduling service appointments for in-store visits as well as Mobile Service
• Following up with guests after their visit to ensure everything went great
• Reaching out to guests to schedule recalls, maintenance, and repairs
• Coordinating shuttles, rental vehicles, and complimentary pick-up and delivery

Why You’ll Love Working Here

• Weekends off (yes, really!)
• Consistent 40-hour work weeks
• 100% paid health benefits (medical, dental, vision)
• 401(k) with immediate enrollment
• Paid training that can take you anywhere within the Ford network
• Real growth opportunities (with multiple performance reviews in your first year)
• Employee discounts, referral bonuses, and vehicle pricing perks
• A team-first atmosphere where you’re supported every day

What We’re Looking For

• Someone who genuinely enjoys helping people and creating a positive experience
• Strong communication skills—you’re confident, friendly, and professional on the phone and in writing
• A natural problem-solver who can think on their feet and stay calm under pressure
• Comfortable using computers, texting platforms, and learning new systems (CRM experience is a plus!)
• Highly organized with strong time management and the ability to multitask in a fast-paced environment
• Detail-oriented—you don’t let things slip through the cracks
• A team player who supports others and contributes to a positive work environment
• Self-motivated and dependable—you take initiative and follow through
• Adaptable and coachable—you’re open to feedback and always looking to improve
• A positive attitude with a strong work ethic

Bonus (but Not Required)

• Previous customer service, call center, or appointment scheduling experience
• Automotive experience or interest in the industry

This Role Is for Someone Ready to Commit

This is a full-time, in-office position in the heart of our Service Department. We’re looking for individuals who are dependable, career-minded, and excited to grow with our team. If you’re seeking long-term stability and consistent hours, this is a great fit.

Why This Role Matters

You’re the connection between our customers and our service team. You help keep their lives running smoothly—and that’s something people truly appreciate.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.