Service Scheduling & Customer Support Specialist

Mills Automotive Group; Baxter (MN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Plan

Health Savings Account

Cafeteria Plan

Life Insurance

401(k) & Profit Sharing

Paid Time Off

Paid Holidays

Job summary

Mills Automotive Group in Baxter, MN is seeking a friendly Customer Service Representative to be the first point of contact for customers, helping schedule service appointments and ensuring a smooth experience from the initial call through the visit.

You will answer calls, confirm and manage appointments, maintain records in our scheduling system, and provide clear information about services and timelines while staying calm during busy periods.

Qualifications

• Excellent communication skills for assisting customers
• Strong organizational abilities and attention to detail
• Familiarity with scheduling software or willingness to learn

Responsibilities

• Answer incoming calls and inquiries about services
• Schedule, confirm, and manage service appointments efficiently
• Maintain accurate records in scheduling system
• Provide clear information about services, timing, and expectations
• Handle appointment changes and cancellations professionally
• Follow up with customers to ensure satisfaction

Skills

Excellent communication

Organizational skills

Attention to detail

Scheduling software

Customer service mindset

Calm under pressure

Job description

Mills Automotive Group in Baxter, MN is seeking a friendly Customer Service Representative to be the first point of contact for customers, helping schedule service appointments and ensuring a smooth experience from the initial call through the visit.

You will answer calls, confirm and manage appointments, maintain records in our scheduling system, and provide clear information about services and timelines while staying calm during busy periods.