Automotive Service Advisor — Guest Experience & Growth

Mills Automotive Group; Baxter (MN); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Plan

Health Savings Account

Cafeteria Plan

Life Insurance

Employer sponsored 401(k) & potential

Paid Time Off

Designated Paid Holidays

Job summary

Mills Automotive Group in Baxter, MN is seeking a Service Advisor to act as the main liaison between guests and the service department. You will listen to concerns, diagnose issues from guest descriptions and inspections, provide clear repair quotes, and coordinate with technicians to keep guests informed.

This role offers commission-based pay with a base draw, growth opportunities, and comprehensive benefits.

Qualifications

• Excellent guest service and communication are essential.
• Ability to assess vehicle issues based on guest input and inspections.
• Provide accurate repair quotes and explain costs clearly.
• Turn guest requests into actionable work orders for technicians.

Responsibilities

• Greet guests, listen to concerns, and explain service options.
• Diagnose vehicle issues based on guest descriptions and inspections.
• Turn guest requests into actionable work orders for technicians.
• Provide accurate quotes for repairs.
• Effectively manage guest appointments and coordinate with technicians.
• Keep guests informed about the status of repairs and changes.
• Address and resolve guest complaints.
• Maintain positive guest relationships to encourage repeat business.
• Sell additional services and products when recommended.
• Maintain accurate guest records and service history.

Skills

Guest service

Communication

Problem solving

Automotive knowledge

Sales/prospecting

Job description

Mills Automotive Group in Baxter, MN is seeking a Service Advisor to act as the main liaison between guests and the service department. You will listen to concerns, diagnose issues from guest descriptions and inspections, provide clear repair quotes, and coordinate with technicians to keep guests informed.

This role offers commission-based pay with a base draw, growth opportunities, and comprehensive benefits.