Customer Service Representative - Appointment Coordinator

Socket.dev; Baxter (MN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Plan

Health Savings Account

Cafeteria Plan

Life Insurance

401(k) & Profit Sharing

Paid Time Off

Holidays

Job summary

Socket.dev is seeking a friendly and organized Customer Service Representative to join our team in Baxter, Minnesota. You will be the first point of contact for customers, helping them schedule service appointments and ensuring a smooth experience from the initial call through to their visit.

Responsibilities include answering calls, scheduling, confirming, and managing appointments; maintaining accurate records in our scheduling system; and providing clear information about services, timing,

Qualifications

• Excellent communication skills and a genuine desire to help people.
• Strong organizational abilities and attention to detail.
• Comfortable using scheduling software and learning new systems.
• Ability to remain calm and professional during busy periods.
• Reliable and punctual with a positive attitude.

Responsibilities

• Answer incoming calls and respond to inquiries about our services.
• Schedule, confirm, and manage service appointments efficiently.
• Maintain accurate records in our scheduling system.
• Provide clear information about services, timing, and what customers can expect.
• Handle appointment changes and cancellations professionally.
• Follow up with customers as needed to ensure satisfaction.

Skills

Communication

Organization

Customer service

Calm under pressure

Attention to detail

Tools

Scheduling software

Job description

Description

We're seeking a friendly and organized Customer Service Representative to join our team. In this role, you'll be the first point of contact for our customers, helping them schedule service appointments and ensuring a smooth experience from their initial call through to their visit.

Primary Responsibilities:

• Answer incoming calls and respond to inquiries about our services
• Schedule, confirm, and manage service appointments efficiently
• Maintain accurate records in our scheduling system
• Provide clear information about services, timing, and what customers can expect
• Handle appointment changes and cancellations professionally
• Follow up with customers as needed to ensure satisfaction

What We're Looking For:

• Excellent communication skills and a genuine desire to help people
• Strong organizational abilities and attention to detail
• Comfortable using scheduling software and learning new systems
• Ability to remain calm and professional during busy periods
• Reliable and punctual with a positive attitude

The starting hourly pay rate range for this position is $16.00 – $18.00+ and will be evaluated based upon relevant skills, training, experience, education and other job-related factors permitted by law.

We offer YOU:

• Opportunity for growth and advancement within our Company!
• Leader in our industry for overall Employment Package!
• Medical Insurance
• Dental Insurance
• Vision Plan
• Health Savings Account
• Cafeteria Plan
• Life Insurance
• Employer sponsored 401(k) & potential Profit Sharing
• Paid Time Off
• Designated Paid Holidays

The Health, Wellness, and Safety of our Team Members is a Top Priority for our Company!

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