Customer Service Representative - Appointment Coordinator

Mills Automotive Group; Baxter (MN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Plan

Health Savings Account

Cafeteria Plan

Life Insurance

401(k) & Profit Sharing

Paid Time Off

Paid Holidays

Job summary

Mills Automotive Group in Baxter, MN is seeking a friendly Customer Service Representative to be the first point of contact for customers, helping schedule service appointments and ensuring a smooth experience from the initial call through the visit.

You will answer calls, confirm and manage appointments, maintain records in our scheduling system, and provide clear information about services and timelines while staying calm during busy periods.

Qualifications

• Excellent communication skills for assisting customers
• Strong organizational abilities and attention to detail
• Familiarity with scheduling software or willingness to learn

Responsibilities

• Answer incoming calls and inquiries about services
• Schedule, confirm, and manage service appointments efficiently
• Maintain accurate records in scheduling system
• Provide clear information about services, timing, and expectations
• Handle appointment changes and cancellations professionally
• Follow up with customers to ensure satisfaction

Skills

Excellent communication

Organizational skills

Attention to detail

Scheduling software

Customer service mindset

Calm under pressure

Job description

Description

We're seeking a friendly and organized Customer Service Representative to join our team. In this role, you'll be the first point of contact for our customers, helping them schedule service appointments and ensuring a smooth experience from their initial call through to their visit.

Primary Responsibilities:

• Answer incoming calls and respond to inquiries about our services
• Schedule, confirm, and manage service appointments efficiently
• Maintain accurate records in our scheduling system
• Provide clear information about services, timing, and what customers can expect
• Handle appointment changes and cancellations professionally
• Follow up with customers as needed to ensure satisfaction

What We're Looking For:

• Excellent communication skills and a genuine desire to help people
• Strong organizational abilities and attention to detail
• Comfortable using scheduling software and learning new systems
• Ability to remain calm and professional during busy periods
• Reliable and punctual with a positive attitude

The starting hourly pay rate range for this position is $16.00 – $18.00+ and will be evaluated based upon relevant skills, training, experience, education and other job-related factors permitted by law.

We offer YOU:

• Opportunity for growth and advancement within our Company!
• Leader in our industry for overall Employment Package!
• Medical Insurance
• Dental Insurance
• Vision Plan
• Health Savings Account
• Cafeteria Plan
• Life Insurance
• Employer sponsored 401(k) & potential Profit Sharing
• Paid Time Off
• Designated Paid Holidays

The Health, Wellness, and Safety of our Team Members is a Top Priority for our Company!

Mills - A Trusted Tradition Since 1922!