Auto Customer Care Specialist

Max Motors Auto Group; Richmond (VA); On-site; USD 52,770 - 158,308; Full time

Job summary

A prominent automotive dealership in Richmond, United States is seeking a dedicated Customer Service Representative to be the first point of contact for valued customers. The role involves assisting with inquiries about vehicles and services, managing complaints, and ensuring customer satisfaction. Candidates should have proven customer service experience, strong communication skills, and a basic understanding of automotive products. This full-time position offers a competitive salary between £40,000 and £119,998 per year.

Qualifications

• Proven experience in customer service or a related field.
• Ability to work in a fast-paced environment.
• Basic knowledge of automotive products and services preferred.

Responsibilities

• Assist customers with inquiries regarding vehicles and services.
• Manage customer complaints and provide solutions.
• Coordinate with dealership departments for customer satisfaction.

Skills

Communication skills

Interpersonal skills

Problem-solving skills

Time management

Tools

Microsoft Office Suite

CRM software

Job description

A prominent automotive dealership in Richmond, United States is seeking a dedicated Customer Service Representative to be the first point of contact for valued customers. The role involves assisting with inquiries about vehicles and services, managing complaints, and ensuring customer satisfaction. Candidates should have proven customer service experience, strong communication skills, and a basic understanding of automotive products. This full-time position offers a competitive salary between £40,000 and £119,998 per year.