Service Scheduling & Customer Care Specialist

Hoehn Master; Carlsbad (CA); On-site; USD 22,000 - 31,000; Full time

Job summary

Hoehn Motors seeks a friendly, professional call center specialist to handle inbound and outbound communications across multiple dealerships. You will generate service appointments, capture customer and vehicle details, and maintain accurate records in the customer database while liaising with Service Advisors and Managers.

The role emphasizes timely, courteous customer interactions and data integrity. Experience in customer service or call centers is preferred, with a valid driver's license and

Qualifications

• No prior experience required, but call center or customer service experience is preferred.

Responsibilities

• Generate service appointments to promote revenue for multiple Hoehn dealerships.
• Record required customer and vehicle information before appointments.
• Communicate with service customers in a professional, timely manner.
• Log all customer interactions in the database with notes and clear writing.
• Handle inquiries and route to appropriate Service Advisor or Manager as needed.

Skills

General computer

Email

Word processing

Tools

Customer database system

Service appointment scheduling system

Telephone system

Job description

Hoehn Motors seeks a friendly, professional call center specialist to handle inbound and outbound communications across multiple dealerships. You will generate service appointments, capture customer and vehicle details, and maintain accurate records in the customer database while liaising with Service Advisors and Managers.

The role emphasizes timely, courteous customer interactions and data integrity. Experience in customer service or call centers is preferred, with a valid driver's license and