Service & Scheduling Coordinator: Keep the Team Moving

ProSource Buying Group; Jacksonville, Northern (FL, KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

401(k) matching

Competitive salary

Flexible schedule

Job summary

Five Smooth Stones AV, a Northeast Florida smart‑home and audiovisual company, seeks a Customer Service & Scheduling Coordinator in Jacksonville to organize service calls, installations, and calendar flow. You will be the central point for customers, builders, technicians, and departments, ensuring smooth planning and clear communication.

You will prioritize accurate notes, timely updates, and calm handling of shifting schedules, while upholding our team‑oriented, customer‑centered culture.

Qualifications

• Excellent organization, communication and follow‑through.
• Strong customer‑service instincts and practical problem‑solving skills.
• Ability to manage multiple priorities and frequent schedule changes.
• High attention to detail and accurate data entry.
• Comfort learning scheduling, dispatch, email, spreadsheet, and builder‑management systems.
• Experience in scheduling, dispatch, construction coordination, home services, or office operations is preferred.
• Confidence, composure, and professionalism during occasionally turbulent customer interactions by phone or email.

Responsibilities

• Schedule service calls, installations, pre-wires, trim-outs, final installations, warranty work, and return visits.
• Maintain an accurate dispatch calendar and coordinate technician assignments, realistic job durations, and multi‑day projects.
• Contact customers to confirm appointments, explain applicable service charges, and communicate schedule changes clearly.
• Review job details, labor requirements, parts availability, permits, access instructions, and required documents before placing work on the calendar.
• Maintain clear, useful work‑order notes so technicians arrive prepared.
• Track unanswered customer requests, missing documents, permit requirements, parts delays, and other obstacles until they are resolved.
• Coordinate scheduling updates and handoffs with sales, operations, purchasing, accounting, technicians, and builder representatives.
• Monitor shared scheduling email accounts and respond promptly and professionally.
• Escalate customer complaints, billing questions, warranty questions, and scheduling conflicts to the right manager.

Skills

Organization

Communication

Customer service

Problem solving

Multitasking

Data entry

Scheduling systems

Dispatch experience

Tools

Scheduling software

Job description

Five Smooth Stones AV, a Northeast Florida smart‑home and audiovisual company, seeks a Customer Service & Scheduling Coordinator in Jacksonville to organize service calls, installations, and calendar flow. You will be the central point for customers, builders, technicians, and departments, ensuring smooth planning and clear communication.

You will prioritize accurate notes, timely updates, and calm handling of shifting schedules, while upholding our team‑oriented, customer‑centered culture.