Appointment Coordinator/Pick-Up & Delivery Specialist

US Lawns

Bakersfield (CA)

On-site

USD 25,000 - 30,000

Full time

4 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

401(K) Retirement Plan

Paid Vacation

Paid Holidays

Paid Sick Time

Company-Paid Life Insurance

Generous Discounts on Sales/Service/R+

Voluntary Benefits

Paid Training

Uniforms

Job summary

Jim Burke Ford Lincoln in California is seeking an energetic Service Appointment Coordinator/Pick-Up Delivery Specialist to support the service department. You will schedule and confirm appointments, document vehicle concerns, wash/detail vehicles, and assist with parts orders.

The role requires a valid driver’s license, ability to drive manual and automatic transmissions, and excellent customer service, communication, and computer skills. Prior related experience is preferred.

Qualifications

High school diploma or GED preferred.
Experience in a similar role is preferred.
Automotive knowledge is beneficial.
At least one year of customer service experience.
Excellent communication skills, verbal and written.
Highly professional and dependable.
Neat, clean, and professional in appearance and demeanor.
A clean driving record.
Must be able to drive both automatic and manual transmissions.
Must be able to operate motor vehicles in tight and small spaces.
Must be able to work independently with minimal supervision.
Good computer and internet skills along with driving app experience.

Responsibilities

Builds a positive relationship with the customer in person and on the phone.
Reviews all paperwork with the customer and documents the vehicle concerns.
Makes appointments for customers for service in the shop loading system.
Follows all safety and security procedures.
Ensures that the required documentation is complete and is in compliance with regulations and standards.
Washes and details vehicles and moves them to and from service areas and lot as needed.
Installs protective coverings (seat covers, steering wheel covers, floor mats, etc.) and tags in all vehicles brought in for service.
Uses driving and company apps and takes pictures of vehicles and uploads them.
Attends all staff meetings, trainings, and educational classes as required.
Performs other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Driving (manual & automatic)

Attention to detail

Teamwork

Professional appearance

Computer skills

Safety awareness

Independent work

Driving apps experience

Education

High school diploma or GED

Tools

Computer applications

Driving apps

Job description

Job Description

You are the service liaison with the customer, so your care and attention to the customer is paramount! As a Service Appointment Coordinator, you will also support the customer experience by scheduling service appointments, confirming appointments and tracking special order parts. As the Pick Up and Delivery Specialist, you work with the Service Department to pick up and deliver customer vehicles for service and/or repair. This position requires excellent interpersonal skills for dealing with customers and making them feel special and cared for while obtaining any important vehicle information. The driver will not only drive vehicles back and forth, but will sometimes drive customers, wash and detail vehicles, and support the service department in all aspects of the job. You have the impact of a positive service experience, the ability to grow our business and a presence in our community. Your positive impact by being gracious, knowledgeable about our products and services and being organized to meet the customer commitments is the cornerstone.

The ideal candidate has a high energy level, a desire to work in a fast-paced environment, a valid driver’s license with a clean driving record, and great computer skills. Candidates must be able to drive both manual and automatic transmissions and work productively in a team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service. Experience in a similar role preferred.

Responsibilities

Builds a positive relationship with the customer in person and on the phone
Review all paperwork with the customer and document the vehicle concerns
Makes appointments for customers for service in the shop loading system
Follows all safety and security procedures
Ensures that the required documentation is complete and is in compliance with regulations and standards
Washes and details vehicles and moves them to and from service areas and lot as needed
Installs protective coverings (seat covers, steering wheel covers, floor mats, etc.) and tags in all vehicles brought in for service
Uses driving and company apps and takes pictures of vehicles and uploads them
Attends all staff meetings, trainings, and educational classes as required
Performs other duties as assigned

Qualifications

High school diploma or GED preferred
Experience in a similar role is preferred
Automotive knowledge
At least one year of customer service experience
Excellent communication skills, verbal and written
Highly professional and dependable
Neat, clean, and professional in appearance and demeanor
A clean driving record
Must be able to drive both automatic and standard-transmission vehicles
Must be able to operate motor vehicles in tight and small spaces
Must be able to work independently with minimal supervision
Good computer and internet skills along with driving app experience

Company Description

Become a member of a winning team that offers growth opportunities, excellent earning potential, and leadership that fosters engaged team members. Jim Burke Ford Lincolnis one of the top five Ford dealers in California and a recipient of the Ford Motor Company President’s Award—the highest honor bestowed upon a dealership. The dealership corporation was founded in 1913 and is one of the oldest in the nation. With almost 300 employees, our vision of "Building lasting relationships" has become the cornerstone of everything we do. We are always looking for talented, self-motivated individuals to join our team.

Benefits