Service Coordinator

Alta Equipment Group; Livonia (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Alta Equipment Group in Livonia, MI seeks a full-time Service Coordinator to interface with service customers, technicians, parts and service vendors, and management. You will schedule and confirm service appointments and maintain accurate work orders.

The role requires strong communication, computer skills (Word/Excel/Outlook), ERP experience a plus, and reliability. You will support billing inquiries, monitor WIP, and coordinate maintenance and transport for equipment.

Qualifications

• Customer service experience is highly preferred.
• Strong computer skills with Word, Excel, and Outlook; ERP experience a plus.
• Excellent verbal and written communication skills.
• Excellent time management and the ability to communicate with all levels of coworkers, as well as customers.
• Language: reading and writing professional documents; speaking to groups.
• Basic math: operations with currency, weights, volumes, distances.
• Basic reasoning: follow instructions and solve simple problems.

Responsibilities

• Answer internal and customer service calls.
• Weekly payroll timecard entry.
• Open and close work orders and record story lines.
• Cost work orders at a rate of at least 225 segments per month.
• Follow up with other departments on open issues.
• Monitor work in process (WIP).
• Schedule periodic maintenance for customer equipment.
• Schedule transportation for equipment moves to branches/customers.
• Cross-train with admin staff for back-up in all positions.
• Research billing and invoicing questions and provide solutions.
• Incorporate Alta's Guiding Principles daily.
• Performs other duties as assigned.
• Maintain consistent, reliable attendance and be ready for work at start time.

Skills

Customer service

Time management

Communication

Reading/writing

Mathematics basics

Problem solving

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

ERP experience

Job description

We are looking for a full time Service Coordinator. This position will be responsible for interacting with service customers, technicians, parts and service vendors and all levels of business management. They will be responsible for scheduling and confirming service appointments. The duties are as follows:

• Answering internal and customer service calls
• Weekly payroll timecard entry
• Opening and closing work orders, including accurately recording story lines into each order
• Responsible for costing work orders at a rate of no less than 225 segments per month
• Follow up with other inter-company departments on open issues
• Monitor work in process (WIP)
• Scheduling periodic maintenance for customer equipment
• Scheduling transportation for any piece of equipment that needs to be moved to a branch and/or customer
• Cross train with other admin staff to provide back-up in all positions
• Research billing and invoicing questions and provide solutions
• Incorporate Alta's Guiding Principles into daily activities
• Performs other duties as assigned
• Consistent, regular, and reliable attendance including being ready for work at the designated start time

Qualifications

• Customer service experience is highly preferred.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel, and Outlook. Previous ERP experience is a plus.
• Possess excellent verbal and written communication skills.
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills - Basic: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands/Work Environment

• Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasional ly will stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell.
• Vision: No special vision requirements.
• Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds
• Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles