Service Coordinator: Scheduling, Customer Support & Admin

Alta Equipment Group; New York (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

Colonial Group is seeking a full-time Service Coordinator in the United States (New York area) to interface with service customers, technicians, parts and vendors. The role includes scheduling, recording order details, and cross-training with admin staff to provide back-up across departments.

Qualified candidates will have customer service experience, strong MS Office skills (Word, Excel, Outlook), and good written/oral communication.

Qualifications

• Customer service experience preferred.
• Strong computer skills with Microsoft Word, Excel and Outlook.
• ERP experience is a plus.
• Excellent verbal and written communication skills.
• Good time management and ability to communicate with all levels of staff and customers.

Responsibilities

• Answer internal and customer service calls.
• Weekly payroll timecard entry.
• Open and close work orders with detailed entries.
• Cost work orders with minimum 225 segments per month.
• Follow up with inter‑company departments on open issues.
• Monitor work in process (WIP).
• Schedule periodic maintenance for customer equipment.
• Schedule transportation for equipment moves to branches or customers.
• Cross-train with admin staff for back‑up duties.
• Research billing and invoicing questions and provide solutions.
• Incorporate Alta's Guiding Principles into daily activities.
• Perform other duties as assigned.
• Maintain consistent, reliable attendance.

Skills

Customer service

Microsoft Word

Excel

Outlook

ERP system

Verbal communication

Written communication

Time management

Tools

ERP system

Job description

We are looking for a full time Service Coordinator. This position will be responsible for interacting with service customers, technicians, parts and service vendors and all levels of business management. They will be responsible for scheduling and confirming service appointments. The duties are as follows:

• Answering internal and customer service calls
• Weekly payroll timecard entry
• Opening and closing work orders, including accurately recording story lines into each order
• Responsible for costing work orders at a rate of no less than 225 segments per month
• Follow up with other inter-company departments on open issues
• Monitor work in process (WIP)
• Scheduling periodic maintenance for customer equipment
• Scheduling transportation for any piece of equipment that needs to be moved to a branch and/or customer
• Cross train with other admin staff to provide back-up in all positions
• Research billing and invoicing questions and provide solutions
• Incorporate Alta's Guiding Principles into daily activities
• Performs other duties as assigned
• Consistent, regular, and reliable attendance including being ready for work at the designated start time

Qualifications:

• Customer service experience is highly preferred.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel, and Outlook. Previous ERP experience is a plus.
• Possess excellent verbal and written communication skills.
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills - Basic: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands/Work Environment:

• Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell.
• Vision: No special vision requirements.
• Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds
• Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles

Compensation Range: $25.00+ per hour. This range is regarding base pay only and does not include benefits and potential bonuses. Overall compensation will be determined based on factors such as geographical location, skillset, education, and experience.