Service Scheduling Coordinator

Dan Cummins of Georgetown; Georgetown (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid holidays

Paid vacations

Health insurance

401k with match

5-day work week

Job summary

Dan Cummins Auto Group in Kentucky is hiring a Service Scheduler to coordinate service appointments across all locations. You will handle inbound calls and outbound campaigns, guiding customers to the right services and scheduling times that fit their needs.

The role emphasizes excellent communication, a passion for great customer experiences, and the ability to learn and grow with the team. Full-time hours are available with paid holidays and benefits.

Qualifications

• Experience in delivering high-quality customer experiences.
• Excellent verbal and written communication skills.
• Willingness to learn and help others.
• Computer skills.
• Attention to detail and time management.
• Professionalism and desire for growth.

Responsibilities

• Provide efficient and friendly service scheduling on the phone.
• Execute manufacturer campaigns using scripts and templates.
• Assist customers with service and parts needs for vehicle maintenance.

Skills

Customer service

Communication skills

Time management

Attention to detail

Willingness to learn

Computer skills

Professionalism

Job description

Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join the Customer Experience Team at Dan Cummins Auto. The position involves scheduling service customers for all locations, perform outbound call and email campaign duties, and promptly answer service related inquires.

Dan Cummins Auto Group is hiring a service scheduler to assist customers with their service appointment scheduling needs for the express and main shops across the auto groups four service centers. Our organization offers an exceptional customer and employee experience, focus driven results and growth opportunities.

Duties Include:

• Provide efficient and friendly service scheduling experience for our customers on the phone
• Execute manufacturer campaigns using scripts and templates
• Assist customers with service and parts needs pertaining to maintaining their vehicles

You will need

• A passion for consistently providing high level customer experiences
• Excellent verbal and written communication skills
• The willingness to learn and help
• Computer skills
• Attention to detail and time management
• Professionalism and the ability and desire for growth

Full Time Perks

• A culture that welcomes and supports employee growth
• 5-day work week, Full time position, Schedule is Monday-Friday 9:00-6:00 pm
• Some Saturdays are scheduled on a rotation
• Paid Holidays
• Paid Vacations
• Employer contributed healthcare
• 401k with match

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.