Service Scheduling Coordinator

Dan Cummins Auto Group; Georgetown (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Culture that supports growth

5-day work week

Full-time position

Some Saturdays included

Paid Holidays

Paid Vacations

Employer contributed healthcare

401k with match

Job summary

Dan Cummins Auto Group is hiring a Service Scheduler to coordinate vehicle service appointments across our four service centers. You will handle inbound and outbound calls and emails to schedule, reschedule, and route service work while providing friendly, professional assistance to customers.

We offer a 5-day work week, full-time schedule, health coverage, a 401k match, paid holidays and vacations, and opportunities for growth within a team that values customer experience and teamwork.

Qualifications

• Experience in customer service or call center preferred.
• Strong communication skills.
• Ability to learn scheduling systems.
• Detail oriented and time management.

Responsibilities

• Provide efficient and friendly service scheduling experience for our customers on the phone
• Execute manufacturer campaigns using scripts and templates
• Assist customers with service and parts needs pertaining to maintaining their vehicles

Skills

Customer service

Phone & email communication

Scheduling ability

Tools

Scheduling software

Job description

Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join the Customer Experience Team at Dan Cummins Auto. The position involves scheduling service customers for all locations, perform outbound call and email campaign duties, and promptly answer service related inquires.

Dan Cummins Auto Group is hiring a service scheduler to assist customers with their service appointment scheduling needs for the express and main shops across the auto groups four service centers. Our organization offers an exceptional customer and employee experience, focus driven results and growth opportunities.

Duties Include:

• Provide efficient and friendly service scheduling experience for our customers on the phone
• Execute manufacturer campaigns using scripts and templates
• Assist customers with service and parts needs pertaining to maintaining their vehicles

You will need

• A passion for consistently providing high level customer experiences
• Excellent verbal and written communication skills
• The willingness to learn and help
• Computer skills
• Attention to detail and time management
• Professionalism and the ability and desire for growth

Full Time Perks

• A culture that welcomes and supports employee growth
• 5-day work week, Full time position, Schedule is Monday-Friday 9:00-6:00 pm
• Some Saturdays are scheduled on a rotation
• Paid Holidays
• Paid Vacations
• Employer contributed healthcare
• 401k with match

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.