Service Scheduling & Call Center Specialist

Earl Stewart Toyota; Lake Park (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Paid Time Off

401(k) Retirement Plan

Life & Disability Insurance

Wellness Programs

Team Member Family Fund

Supportive Workplace Culture

Job summary

Earl Stewart Toyota of North Palm Beach is seeking a dependable Call Center Representative to handle inbound calls, schedule service appointments, and conduct outbound follow-ups. The role emphasizes strong communication, reliability, and teamwork in a fast-paced environment.

The ideal candidate has customer service experience, is detail-oriented, and comfortable using multiple software systems. A comprehensive benefits package and performance-based bonuses accompany the role.

Qualifications

• Experience in customer service or call center environments preferred.
• Experience scheduling service appointments is a plus.
• Excellent verbal communication and professional telephone etiquette.
• Ability to learn multiple software systems and maintain accuracy.

Responsibilities

• Answer incoming customer calls promptly and professionally.
• Schedule service appointments and manage reminders.
• Make outbound calls for reminders, recalls, and follow-ups.
• Document interactions and appointment details in dealership systems.
• Collaborate with service and other departments to assist customers.
• Demonstrate initiative and follow scripts and processes.

Skills

Customer service

Call center

Appointment scheduling

Telephone sales

Effective communication

Team player

Data entry

Job description

Earl Stewart Toyota of North Palm Beach is seeking a dependable Call Center Representative to handle inbound calls, schedule service appointments, and conduct outbound follow-ups. The role emphasizes strong communication, reliability, and teamwork in a fast-paced environment.

The ideal candidate has customer service experience, is detail-oriented, and comfortable using multiple software systems. A comprehensive benefits package and performance-based bonuses accompany the role.