BDC Call Center Specialist - Customer Care & Appointments

Earl Stewart Toyota; Lake Park (FL); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Bonus eligible

Family owned

Medical Insurance

401(k) + benefits

Vacation & Sick Time

Résumé du poste

Earl Stewart Toyota in North Palm Beach operates a Customer Service Call Center focused on delivering top-tier support to customers. The BDC role emphasizes outbound and inbound calls, appointment setting, and product updates while maintaining a professional appearance.

Training is provided, and automotive experience is a plus though not required. Join a family-owned dealership with a team of over 150 employees.

Qualifications

• 5-day work week with rotating weekends.
• Ability to interpret and follow instructions.
• Excellent customer service skills.

Responsabilités

• Promote and seek opportunities to deliver a top-notch customer experience.
• Work with BDC Manager to schedule appointments.
• Complete outbound calls as assigned by the BDC Manager.
• Answer inbound calls.
• Stay informed about product updates.
• Maintain a business casual appearance.

Connaissances

Customer service

Phone communication

Multitasking

Computer skills

Persuasive communication

Appointment scheduling

Valid driver's license

18+ years old

Automotive knowledge (helpful)

Weekend availability

Formation

High school diploma or equivalent

Description du poste

Earl Stewart Toyota in North Palm Beach operates a Customer Service Call Center focused on delivering top-tier support to customers. The BDC role emphasizes outbound and inbound calls, appointment setting, and product updates while maintaining a professional appearance.

Training is provided, and automotive experience is a plus though not required. Join a family-owned dealership with a team of over 150 employees.