BDC Representative / Call Center Representative

Earl Stewart Toyota; Lake Park (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonus eligible

Family owned

Medical Insurance

401(k) + benefits

Vacation & Sick Time

Job summary

Earl Stewart Toyota in North Palm Beach operates a Customer Service Call Center focused on delivering top-tier support to customers. The BDC role emphasizes outbound and inbound calls, appointment setting, and product updates while maintaining a professional appearance.

Training is provided, and automotive experience is a plus though not required. Join a family-owned dealership with a team of over 150 employees.

Qualifications

• 5-day work week with rotating weekends.
• Ability to interpret and follow instructions.
• Excellent customer service skills.

Responsibilities

• Promote and seek opportunities to deliver a top-notch customer experience.
• Work with BDC Manager to schedule appointments.
• Complete outbound calls as assigned by the BDC Manager.
• Answer inbound calls.
• Stay informed about product updates.
• Maintain a business casual appearance.

Skills

Customer service

Phone communication

Multitasking

Computer skills

Persuasive communication

Appointment scheduling

Valid driver's license

18+ years old

Automotive knowledge (helpful)

Weekend availability

Education

High school diploma or equivalent

Job description

Full job description

Earl Stewart Toyota is hiring for important positions in our North Palm Beach Customer Service Call Center. This position will include on-the-job training. Priorcallcenter experience making outbound calls as well as fielding inbound calls ispreferred, butnot required.

BDC Call Center Agent - Benefits

• Hourly rate, plus bonus!
• Family Owned and Operated
• Medical, Dental, and Vision Insurance
• 401K andadditionalbenefits
• Accrued Vacation & Sick Time

BDC Customer Care Specialist - Responsibilities

• Promote and seek out opportunities to deliver a top-notch customer experience
• Work closely with the BDC Manager to schedule appointments
• Complete outbound phone calls as assigned by the BDC Manager
• Answer inbound phone calls
• Stay informed aboutproductupdates
• Maintain a business casual appearance

BDC Customer Care Specialist - Requirements

• 5-day work week, rotating weekends
• Mathematical skills to calculate figures and amounts such as discounts and pricing
• Ability to interpret and follow instructions shared in written, oral, diagram, or schedule appointments
• Clean driving record & valid driver’s license
• Great customer service skills & motivation to be successful
• Able to multitask
• Able to communicate persuasively with customers to set appointments
• Excellent computer skillsrequired
• Excellent phone presence
• Automotive experience helpful but notrequired
• Great communicationskills
• 18+ years of age or older

Why Choose Earl Stewart Toyota?

Wedon’tjust sell cars —we’rebuilding a workplace community based on trust, transparency, and growth. Our team of over 150 employees — from allwalks of life— thrives in a culture of mentorship, continuous improvement, and mutual respect.

Whetheryou'restarting fresh or continuing your professional journey,we support you every step of the way.